Quality Specialist

Batterjee Medical College is seeking a detail-oriented and analytical Quality Specialist to support institutional quality assurance, academic accreditation, performance monitoring, and continuous improvement initiatives.

The successful candidate will work closely with academic and administrative departments to ensure compliance with institutional policies, accreditation standards, and quality requirements. The role involves coordinating accreditation activities, monitoring key performance indicators, managing institutional surveys, maintaining quality documentation, and supporting institutional effectiveness.

Academic Accreditation & Compliance

• Support institutional and program accreditation activities in accordance with NCAAA and other applicable regulatory requirements.

• Review accreditation standards and support the alignment of institutional policies, procedures, and practices.

• Collect, organize, and maintain accreditation evidence, documentation, and supporting records.

• Assist in preparing Self-Study Reports (SSR), accreditation review files, and improvement action plans.

• Coordinate accreditation workshops, site visits, and related activities.

• Monitor accreditation requirements and follow up on outstanding documentation and corrective actions.

Performance Monitoring, KPIs & Benchmarking

• Collect, analyze, and report institutional performance data and Key Performance Indicators (KPIs).

• Support benchmarking activities and identify opportunities for performance improvement.

• Prepare dashboards, analytical reports, and presentations highlighting performance trends and gaps.

• Coordinate with academic and administrative departments to monitor progress against institutional quality objectives.

• Support the development and follow-up of improvement initiatives based on performance results.

Institutional Surveys & Data Analysis

• Design, coordinate, and administer institutional surveys in collaboration with relevant stakeholders.

• Manage survey platforms, including Explorance Blue or equivalent systems, and coordinate technical requirements with IT and service providers.

• Validate survey data and ensure accuracy throughout survey administration.

• Prepare survey communications, reminders, documentation, and completion reports.

• Analyze survey findings and prepare reports with actionable recommendations.

• Follow up with departments on improvement plans resulting from survey findings.

• Coordinate with IT and relevant departments to maintain accurate student information used for surveys.

Document Control & Quality Documentation

• Maintain the institutional document control system, ensuring policies, procedures, forms, and records are accurate, approved, and updated.

• Monitor document revisions, version control, and compliance with approved templates.

• Conduct periodic document reviews and audits to ensure compliance with quality and accreditation standards.

• Provide guidance to departments on document management procedures.

• Prepare periodic reports on document status, pending approvals, and compliance requirements.

Training & Quality Awareness

• Support the planning and coordination of quality assurance, accreditation, and institutional effectiveness workshops.

• Assist in identifying training needs and organizing awareness sessions for faculty and staff.

• Maintain training attendance records, evaluation forms, and supporting documentation.

• Monitor training feedback and contribute to evaluating program effectiveness.

Committee Coordination & Governance

• Support institutional committees in maintaining compliance with governance procedures.

• Prepare and organize committee agendas, meeting minutes, reports, and action logs.

• Track committee decisions and follow up on assigned action items.

• Maintain accurate committee records and prepare periodic updates for Quality leadership.

Continuous Improvement & Institutional Support

• Participate in internal quality reviews, audits, and institutional improvement initiatives.

• Collaborate with academic and administrative departments to promote compliance and quality standards.

• Identify process gaps and recommend opportunities for improvement.

• Maintain confidentiality, accuracy, and professionalism when handling institutional information and documentation.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Medical Education, Quality Management, Information Technology, or a related field.

• Professional certification in Quality Management, Data Analysis, Lean Six Sigma, or Process Improvement is an advantage.

Experience

• 1–3 years of relevant experience in Quality Assurance, Quality Management, Institutional Effectiveness, Academic Accreditation, or a related field.

• Experience within higher education or healthcare institutions is preferred.

• Experience supporting accreditation processes, institutional surveys, document control, or KPI reporting is highly desirable.

Skills & Competencies

• Strong understanding of quality assurance systems, academic accreditation, and institutional effectiveness.

• Familiarity with NCAAA accreditation standards and requirements.

• Strong analytical skills with experience in data collection, reporting, and performance evaluation.

• Knowledge of KPIs, benchmarking, and continuous improvement practices.

• Familiarity with institutional survey platforms and data management.

• Good understanding of document control, version management, and quality documentation.

• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

• Ability to prepare accurate reports, dashboards, and presentations.

• Excellent organizational, time-management, and multitasking skills.

• Strong attention to detail and commitment to data accuracy.

• Effective communication, coordination, and problem-solving abilities.

• Ability to work collaboratively with academic and administrative stakeholders.

• High level of professionalism, integrity, and confidentiality.

• Excellent written and verbal communication skills in Arabic and English.