Summary
Sheikh Shakhbout Medical City (SSMC) is seeking a Radiology Coordinator to support the day-to-day operations of its general radiology services in Abu Dhabi. The role coordinates imaging appointments across modalities, verifies referrals and insurance approvals, communicates with patients and clinical teams, and maintains accurate records in hospital systems. It also supports patient preparation, workflow monitoring, quality and safety initiatives, audits, and departmental reporting. Applicants need a relevant diploma and 2 years of experience in a healthcare facility.
The posting
As published on ssmc.ae. Pulled from the employer's site and shown as they wrote it.
The Radiology coordinator plays a key administrative and operational support role, ensuring smooth workflow, effective communication and quality patient care.
Responsibilities
Responsibilities
- Oversee the day-to-day coordination of diagnostic imaging service across all modalities, ensuring smooth departmental operations.
- Manage appointment scheduling for various imaging modalities, (NM, IR, Breast Imaging, MSK).
- Manage radiology scheduling workflows to maximize equipment utilization and reduce patient wait times.
- Serve as the primary point of contact between patients, referring physicians, nursing staff and front-desk teams to streamline communications.
- Monitor and verify insurance approvals and pre-authorization in line with the compliance standards.
- Ensure patients receive preparation instructions and confirmation calls for their appointments.
- Handle patient inquiries and resolve minor complaints.
- Maintain updated and accurate data within the hospital systems, including patient demographics, orders and imaging records.
- Support quality and safety initiatives, including radiation safety protocols and infection control standards.
- Assist with internal audits, departmental reporting, and other administrative tasks assigned by senior management.
- Support radiologists with workflow management by ensuring timely access to patient records, prior imaging, relevant clinical notes.
Accountabilities :
- Operational efficiency: Ensure seamless coordination of imaging appointments and procedure readiness.
- Data accuracy: Maintain up-to-date, error-free scheduling and patient information across all systems.
- Regulatory Compliance: adhere to DOH/HAAD guidelines, patient confidentiality laws, and imaging department protocols.
- Patient satisfaction: support a high standard of care through timely service delivery and effective communication.
- Inter-departmental Coordination: Act as a reliable liaison between medical, technical, and administrative teams.
- Issue resolution: Proactively identify and address scheduling conflicts, referral issues or workflow disruptions.
Role-specific Job Responsibilities
- Manage and coordinate imaging appointments based on priority and modality.
- Communicate with radiologists, technologists, and nursing teams to align daily workflows.
- Verify referral completeness and ensure necessary preparations are communicate via appropriate staff.
- Maintain accurate entries in the Hospital system.
- Assist in monitoring reporting timelines and addressing urgent imaging cases.
Qualifications
Educational Qualification:
• Diploma in relevant field
Desired: N/A
• Experience in a large healthcare facility
Specialist Certifications:
Required:
• N.A.
Desired:
• N.A.
Required Experience:
• 2 years in Healthcare facility