Receptionist

Job Purpose To provide professional and efficient front-desk services to patients and visitors, manage appointments and patient registration, coordinate with clinical and administrative teams, and ensure a smooth and positive patient experience while maintaining confidentiality and service standards. Key Responsibilities Patient Reception & Customer Service Welcome and greet patients and visitors in a professional and courteous manner. Manage the reception desk and ensure patients receive timely assistance. Understand patients' basic requirements and direct them to the appropriate department, doctor, or healthcare professional. Handle patient enquiries in person, by telephone, and through other approved communication channels. Maintain a professional, friendly, and patient-focused approach at all times. Appointment & Patient Registration Schedule, confirm, reschedule, and cancel patient appointments. Register new patients and update existing patient information accurately. Verify patient details and required documentation during registration. Manage patient flow and coordinate with nurses and doctors to minimize waiting time. Inform patients about appointment timings and any required preparation or documentation. Billing & Insurance Support Coordinate with the billing and insurance teams regarding patient requirements. Collect consultation fees and other applicable payments as authorized. Issue receipts and maintain accurate payment records. Assist patients with basic insurance-related enquiries and direct complex matters to the appropriate team. Verify insurance information and eligibility where applicable. Documentation & Administration Maintain accurate patient records and reception-related documents. Ensure confidentiality and secure handling of patient information. Prepare daily reports related to appointments, patient visits, collections, and other assigned activities. Maintain proper filing and documentation according to clinic procedures. Assist with administrative tasks assigned by the Clinic Manager. Clinic Coordination Coordinate with doctors, nurses, laboratory, pharmacy, insurance, and other departments. Monitor patient queues and communicate delays professionally. Ensure the reception and waiting area are clean, organized, and welcoming. Escalate patient complaints, emergencies, or operational issues to the appropriate supervisor. Support the clinic team during busy periods and ensure smooth daily operations.