Summary
Ali & Sons Holding is advertising a Receptionist role with the MG – Ras Al Khaimah team, based at a service centre in Ras Al Khaimah. The receptionist welcomes customers, manages calls and service appointments, follows up on complaints, and provides administrative support. Applicants need at least 2 years of relevant experience, a bachelor’s degree or diploma, and fluent English; Arabic and relevant training or certification are preferred.
The posting
As published on ali-sons.com. Pulled from the employer's site and shown as they wrote it.
Exciting Opportunity: Join MG – Ras Al Khaimah as a Receptionist
Are you friendly, organized, customer-focused, and passionate about delivering an exceptional customer experience?
Join MG as a Receptionist, where you’ll be the first point of contact for customers visiting the service centre and play an important role in ensuring smooth communication, service appointments, and customer support.
Key Responsibilities:
- Welcome customers and visitors warmly, guide them at reception, and offer refreshments.
- Inform customers of their approximate waiting time and ensure they are comfortable during their visit.
- Answer, screen, transfer, hold, and manage incoming telephone calls professionally.
- Arrange service appointments and conduct customer reminder calls.
- Follow up on customer complaints and prepare customer feedback reports.
- Understand customer inquiries and provide appropriate information or direct them to the relevant department.
- Manage internal and external telephone communications and respond to switchboard enquiries.
- Provide general administrative and receptionist support, including data entry, keyboarding, and photocopying when required.
- Ensure the timely and proper distribution of incoming and outgoing mail.
- Maintain a clean, organized, and professional reception area.
- Perform other duties and responsibilities as assigned by the Service Manager.
Role Purpose:
To enhance the customer experience throughout the service visit by providing a warm and professional reception, efficiently managing service appointments and telephone communications, and supporting the Service Department with administrative activities.
What We’re Looking For:
- Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
- Education: Bachelor’s degree in any discipline or Diploma.
- Languages: Fluency in English is essential; Arabic is preferred.
- Computer Skills: Computer literate with good keyboarding and data-entry skills.
- Equipment Knowledge: Good telephone and computer skills.
- Training/Certification: Relevant certification or training is preferred.
- Key Qualities: Professional, friendly, organized, customer-focused, and an excellent communicator.
Why Join MG ?
Be part of a professional automotive environment where customer satisfaction, teamwork, and service excellence are at the centre of everything we do.
Ready to Make a Difference?
If you are passionate about customer service, enjoy interacting with people, and take pride in creating a welcoming customer experience, we’d love to hear from you.