Summary
Accor is hiring a ReConnect Membership Coordinator at Fairmont The Palm in Dubai. The role supports the membership program, welcomes and assists guests, explains fitness classes, pool day passes and membership benefits, and handles payments and agreements. The coordinator maintains membership records and the database, responds to member requests, and prepares monthly activity reports. Fluent written and spoken English is essential; Russian is also requested, while luxury hotel experience is desirable but not essential.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description
- Consistently offer professional, friendly and engaging service
- Assist in the all operations of ReConnect membership program and to have knowledge of all Fitness classes and offerings
- Assist guest with the check-in to facilities
- Assist guests with product information and retail sales
- Provide guest information relating to Fitness Classes, Pool Day Pass and special offers, membership offerings
- Assist guest with payment collection for their respective membership
- Prepare agreement as per requirements
- Brief the guest about his benefits as part of his membership
- Being able to solve guests issues, concerns
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Report any problems or questions to ReConnect Assistant manager
- Maintain membership database
- Maintain membership records
- Respond in a professional manner to members enquires and assisting with any requests with regards to their membership
- Consolidate monthly reporting of all membership activities
- To report anything which may be a Health & Safety hazard
- Other duties as assigned
Qualifications
- Previous experience in luxury hotel environment desirable but not essential
- High School diploma, vocational training and/or 1 year work experience.
- Fluent in English (written & verbal) essential.
- Friendly and pleasant disposition with people interaction skills.
- Highly level of personal cleanliness and grooming. Previous Fitness center experience preferred
- CPR and First Aid certification preferred
- Excellent communication and organizational skills
- Russian speaker
- Attention to details
- High problem solving ability