Summary
Commercial Bank of Dubai is hiring a Recovery Officer in Sharjah to support its Collections department. The role involves contacting delinquent clients, following up on credit card and loan accounts, negotiating settlements, meeting collection targets, and handling customer queries and disputes. Duties also include monitoring payment patterns, maintaining documentation, identifying high-risk cases, and initiating legal or credit control actions when appropriate. Applicants must be UAE nationals and have 2–5 years of collections experience; a high school qualification is required, while a university degree and professional collections certification are preferred.
The posting
As published on cbd.ae. Pulled from the employer's site and shown as they wrote it.
JOB PURPOSE
You will provide a comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements while ensuring the highest standards of accuracy, confidentiality, and customer service.
- Establish contact with 180+ delinquent clients to recover overdue payments.
- Convert "promises to pay" to payments through assertive yet professional communication.
- Follow up with Credit Card and Loan accounts to encourage settlements.
- Negotiate settlements with appropriate haircuts to reduce credit losses.
- Facilitate restructuring by implementing assured repayment methods, such as salary transfer to Bank to ensure continued repayment. • Meet assigned monthly collection targets.
- Resolve customer queries and effectively handle disputes
- Initiate suitable legal action for high-value uncooperative accounts.
- Monitor and analyze payment patterns.
- Implement targeted settlement strategies.
- Maintain skip tracing for unreachable customers.
- Initiate credit control actions including suspension/cancellation of facilities.
- Identify and report high-risk cases.
- Provide feedback on delinquency trends.
- Monitor portfolio quality indicators. Compliance & Controls
- Follow prescribed call models and scripts.
- Adhere to procedures and guidelines.
- Maintain detailed documentation.
- Comply with debt management strategy
Qualifications:
- High School Graduate
- University Degree (BA/BS) preferred
- Written and spoken English - Arabic preferred.
- Professional certification in Collections/Recovery preferred 11 EXPERIENCE (Number of years, type & at what level etc.)
- Minimum 2-5 years in collections
- Strong background in debt management
- Demonstrated experience in recovery processes
- Thorough knowledge of banking regulations