Summary
RAKBANK is seeking a Relationship Manager for its Chinese Segment in Dubai. The role involves acquiring and growing business liability and transaction accounts, managing client portfolios, meeting financial targets, and identifying cross-selling opportunities. The manager will coordinate client service and onboarding, ensure compliance with bank and regulatory requirements, and share market feedback to inform product offerings. Mandarin is required, along with over 10 years of experience in branch banking, operations, relationship management, or customer service, preferably in HNWI relationship management.
The posting
As published on rakbank.ae. Pulled from the employer's site and shown as they wrote it.
What You’ll Be Doing:
To identify, market and book new liability/transaction business accounts along with ensuring robust portfolio growth.
To work closely with other units in order to maximize cross sell opportunities.
To meet the financial targets.
To ensure that clients conform to the Bank’s compliance criteria.
To ensure that processes/controls are adhered as per the Bank’s guidelines.
Manage and grow a portfolio of Business Liability customers under their purview through low cost transactional money.
Grow the business by adding new business customers.
Handle service requirements of all clients under the team to ensure client expectations are met through coordination with respective service /Back office teams.
Ensure that clients conform to the bank’s compliance criteria. All SAS and Correspondent Bank queries are resolved in a timely manner as per department TAT.
Interaction
Ensure that coordination with peers and support staff is effective.
To comply with both internal and regulatory requirements while on boarding clients
To provide and translate market feedback into product development and formulate innovative customer offerings.
What We’re Looking For:
- Mandarin Speaking required
- Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service preferably in a similar HNWI relationship management job.
- In-depth knowledge of target market and their requirement in order to assist and guide team to acquire and maintain quality and profitable relationships.
HNWI Relationship Management skills and good working knowledge of RAKBANK products