Summary
Accor is hiring a Reservation Agent for The Creekside Hotel Dubai. The role handles individual and group reservation inquiries by email, phone and WhatsApp, supports upselling, and works with other departments to improve guest engagement and hotel revenue. Applicants should have at least one year of reservations experience; knowledge of Accor systems and experience with Opera or a similar system are preferred. Fluency in English is required, and additional languages are an advantage.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
- Aims to upsell rooms and other services to maximize the profitability of the company
- Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
- Leases and cooperates with other departments as needed
- Creates reports or partake in projects as directed by management
- Assists other Business Units as and when needed
Qualifications
- Minimum 1 Years as a Reservations Agent
- Knowledge of Accor Distribution and Reservation systems is preferable
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus