Summary
IHG Hotels & Resorts is hiring a Reservations Host for Six Senses The Palm Dubai. The role handles reservation processing, room allocations, guest requests, deposits, reports and reservation inbox enquiries, while keeping guest and booking information accurate. Candidates need a high school diploma or equivalent and at least one year of experience in a similar luxury hotel role; a hospitality qualification is preferred. Strong written and spoken English is required, and Russian is preferred.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
As Reservation Host, I will assume full responsibility for the efficient operation in the following:
- Run daily reports for Reservation department, operational departments, Sales & Marketing.
- Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
- Assist in all allocation of rooms.
- Check and handle for special requests and hard blocking rooms as needed.
- Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
- Track future room availabilities based on reservations.
- Monitor and update internet reservation system in coordinate with respected hosts.
- Assist in determine room rates based on the selling tactics of the resort.
- Assist in the management of the guest history and profile system.
- Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Reservation Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 1 years’ experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
I have an excellent command of written and spoken English, fluency in the Russian language is also preferred for this role.
The above is intended to provide an overview of the role and responsibilities for a Reservation Host at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.