Summary
Canon Middle East is hiring a Resident Engineer in Abu Dhabi to maintain and improve the technical performance of products in its portfolio. The role includes troubleshooting hardware and connected products, providing remote technical support, managing service parts and inventory, and reporting service activity using CAESAR. The engineer will also train customers on Canon products and software, identify commercial opportunities, and coordinate customer issues with account managers. Applicants should have an engineering degree or diploma in electronics, mechanics or software, relevant service-industry experience, strong fault-finding and customer communication skills, and a current GCC driving license.
The posting
As published on canon-me.com. Pulled from the employer's site and shown as they wrote it.
As a Resident Engineer, you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.
Responsibilities
⦁ To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
⦁ To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
⦁ Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
⦁ Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
⦁ Signal commercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.
⦁ Make contributions to the ongoing development of the team and overall service performance.
⦁ Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
⦁ Liaise and report back to relevant account manager on customer issues.
⦁ Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
⦁ Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.
Qualifications
⦁ Engineering Degree or Diploma (electronics, mechanics and software)
⦁ Relevant experience in the service industry
⦁ Experience in understanding and following health and safety guidelines
⦁ Demonstrates a high technical aptitude with excellent fault-finding skills
⦁ Good customer handling and communication skills. Able to give customer instruction.
⦁ Team player that focuses on optimizing the team output
⦁ Good commercial insight and business acumen
⦁ Awareness to represent Canon as a company always (behavior, communication and presentation / appearance)
⦁ Current GCC driving license
Competencies
⦁ Able to work on own initiative and in a team environment.
⦁ The ability to ‘think outside the box’ while solving problems – innovative.
⦁ A high level of accuracy to provide relevant/timely information
⦁ The ability to get good results whilst working under pressure
⦁ Good communication skills