Summary
Alabbar Enterprises is a UAE-based group with retail and food and beverage concepts. The Restaurant Host manages reservations, welcomes guests, coordinates with kitchen and service staff, and responds to customer inquiries and complaints. The role also involves communicating allergy information and guest requests, explaining the restaurant concept, and providing menu guidance. Previous hospitality experience, strong English communication, customer service skills, and knowledge of reservation systems are required; candidates should be based in or willing to relocate to Al Ain.
The posting
As published on alabbarenterprises.com. Pulled from the employer's site and shown as they wrote it.
Our Story:
Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella.
An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth.
Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
Job Summary:
You will be the first point of contact for our customers, setting the tone for their dining experience. You will be responsible for managing reservations, coordinating with the kitchen and wait staff, and ensuring customer satisfaction.
Job Responsibilities:
- Manage reservations using our online system. Comfortable with using CRM system.
- Coordinate with kitchen and wait staff to ensure smooth operation.
- Handle customer inquiries and complaints professionally.
- Ensure customer satisfaction by providing excellent customer service.
- Answering phone calls according to company standard procedures.
- Relaying information regarding allergies and other guest requests to the service staff.
- Showing the guest to the table and introducing the concept.
- Accommodating special seating requests whenever possible.
- Being knowledgeable about all the menu items, ingredients and recommendations.
Job Requirements:
- Previous experience in a similar role or in the hospitality industry.
- Excellent English communication and interpersonal skills.
- Ability to handle stressful situations and remain calm under pressure.
- Good organizational skills and attention to details.
- Knowledge of restaurant reservation systems.
- Based or willing to relocate to Al Ain.
What We Offer:
- A supportive and friendly team.
- Career growth opportunities.
- Competitive salary and benefits.