Summary
Hilton is seeking a Restaurant Hostess for its hotel team in Manama, Bahrain. The role includes confirming reservations, handling special requests, and coordinating tour and group arrivals. The hostess welcomes guests, responds to inquiries, resolves concerns, and answers and routes calls while maintaining call logs and following up on guest satisfaction. The posting emphasizes hospitality, integrity, teamwork, accountability, and service standards.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Hostess, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
- Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events
- Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction
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Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.