Summary
Bulgari Parfums is seeking a Retail Manager or Associate Manager for its Middle East team in Dubai. The role oversees Domestic Market and Travel Retail operations, including store standards, visual merchandising, inventory, sales performance, and staff support. Responsibilities include coaching sales teams, implementing product launches, and managing store openings, refurbishments, suppliers, and CAPEX budgets. The role coordinates with local teams, Dubai headquarters, and the design and marketing teams.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
We are looking for a dynamic and detail-oriented Retail Manager / Associate Manager to join our Middle East team at Bulgari Parfums. This role will oversee both Domestic Market and Travel Retail operations, ensuring all retail spaces are aligned with global brand guidelines and delivering exceptional customer experience. The Retail Associate Manager will play a key role in managing store operations, optimizing visual merchandising, supporting sales teams, leading CAPEX projects, and improving sales performance.
Retail Excellence & Brand Consistency
- Ensure all points of sale adhere to Bulgari’s brand guidelines, from merchandising to customer experience.
- Conduct regular store visits and audits to maintain high operational and visual standards.
- Provide feedback and action plans to enhance customer journey and brand visibility.
- Act as the key liaison between Dubai headquarters and local teams, ensuring seamless execution of corporate strategies.
- Closely monitor stock levels to prevent shortages or overstocking, ensuring a seamless customer experience and optimal inventory management.
Sales Team Support & People Management
- Support sales teams and commercial managers in recruiting, onboarding, and training retail staff (Beauty Advisors, Promoters, and Supervisors).
- Oversee staff planning, including vacation schedules, ensuring optimal store coverage.
- Manage uniform distribution and compliance to maintain brand image and consistency.
- Work closely with the training team to ensure sales associates are knowledgeable and equipped to deliver top-tier service and excellency.
- Provide ongoing coaching to sales associates on the unique selling points of Bulgari fragrances, empowering them to effectively differentiate our products and drive sales.
Merchandising & New Launch Implementation
- Oversee the execution of visual merchandising updates across all stores, ensuring compliance with Bulgari’s global standards.
- Lead & anticipate the implementation of new product launches, ensuring timely and impactful displays.
- Collaborate with marketing teams to optimize in-store animations and activations.
- Ensure proper stock presentation and that testers, samples, and POS materials are well-maintained.
- Manage tester and sample inventory effectively, ensuring availability for customer interaction while minimizing waste and adhering to budgetary guidelines.
- Proactively negotiate for additional display space during key promotional periods to maximize brand visibility and drive sales.
CAPEX & Store Development
- Manage store renovations, openings, and refurbishments, ensuring alignment with brand guidelines.
- Act as the main point of contact between local teams and headquarters’ design team for store concept approvals.
- Source and evaluate suppliers for store fittings, negotiating the best pricing and timelines.
- Oversee budgeting and cost management for CAPEX projects, ensuring efficient investment and execution
Retail operations and multi-market management Visual merchandising and brand standards Sales performance analysis and inventory optimization Team leadership, coaching, and stakeholder management