Summary
Keeta is hiring a Rider Management Lead in Doha to develop rider management and experience systems. The role covers codes of conduct, rewards and penalties, tiered management, and processes for order acceptance, delivery, exceptions, and appeals. The lead will use frontline feedback and data analysis to identify issues and coordinate improvements with product, R&D, and other teams. Applicants need at least 5 years of relevant internet operations experience, including 2 or more years of management experience; English is a working language.
The posting
As published on keeta-global.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
1. Own the development of the platform's rider management and experience systems, improving rider capability and retention while reducing rider violation rates.
2. Develop and iterate rider codes of conduct, reward and penalty mechanisms, and tiered management systems, covering the full chain of order acceptance, delivery, exception handling, and appeal review.
3. Based on frontline feedback and data analysis, collaborate with product, R&D, and other cross-functional teams to drive identification, root-cause analysis, and closed-loop improvement of rider management and experience issues.
Requirements
1. Problem-driven, with comprehensive scenario thinking and the ability to balance multiple objectives, avoiding trade-offs that sacrifice one for another.
2. Able to think from the perspectives of users, riders, and competitors, understand the meaning behind the data, and avoid purely data-driven decisions and path dependency.
3. At least 5 years of relevant internet operations experience, with 2+ years of management experience.
4. Experience in rider experience, rider management, or strategy operations is a plus.
5. English as a working language.
Highlights
1. Deeply participate in full-chain decision-making for new overseas business, supporting business strategy formulation and the achievement of business results.
2. The team is egalitarian and open, pragmatic and fact-based, working alongside top talent from around the world to advance Meituan's globalization.
3. The team is equipped with a comprehensive AI toolset and encourages members to integrate AI capabilities into their daily workflows.