Summary
Rotana Hotels is hiring a Room Service Order Taker in Abu Dhabi, United Arab Emirates. The role involves taking and placing guest orders, answering room service calls, explaining menus and promotions, and coordinating prompt responses to requests. The successful candidate is expected to follow service and safety procedures, maintain grooming standards, and report cleanliness or maintenance issues. The vacancy is advertised for Emirati talent; no salary or employment terms are stated.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:
• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time
Job Details
Posted Date:
2026-09-30
Job Location:
United Arab Emirates - Abu Dhabi
Department:
Food & Beverage