Summary
Ennismore is seeking a Rooms Intern to support Front Office and Housekeeping operations in Dubai. The intern will assist guests, support check-in and check-out, learn reservation and room allocation procedures, and help coordinate room status and cleanliness standards. Applicants should be pursuing or have recently completed a relevant hospitality or tourism qualification, communicate well in English, and be willing to work shifts, weekends, and public holidays. Basic computer skills are required; previous hotel experience is an advantage but not essential.
The posting
As published on ennismore.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Assist the Front Office team with daily operational activities.
- Welcome and assist guests in a professional and friendly manner.
- Support check-in and check-out procedures under supervision.
- Assist with guest inquiries, requests, and general hotel information.
- Learn hotel reservation procedures and room allocation processes.
- Assist the Housekeeping team in maintaining cleanliness and presentation standards.
- Learn room inspection procedures and hotel cleanliness standards.
- Support coordination between Housekeeping and Front Office regarding room status.
- Assist with monitoring room amenities, linen, and guest supplies.
- Support the team in delivering excellent guest experiences.
- Assist in identifying and responding to guest needs under supervision.
- Learn the importance of guest satisfaction, service recovery, and professional communication.
- Participate in departmental briefings and operational training sessions.
Qualifications
- Currently pursuing or recently completed a diploma or bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.
- Strong verbal and written communication skills in English.
- Genuine interest in hotel operations and guest services.
- Positive attitude and willingness to learn.
- Good interpersonal, organizational, and teamwork skills.
- Professional appearance and adherence to grooming standards.
- Ability to work in a fast-paced environment.
- Flexible to work shifts, weekends, and public holidays as required.
- Basic computer skills and familiarity with Microsoft Office applications.
- Previous hotel experience is an advantage but not mandatory.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.