Summary
Hilton is hiring a Safety Agent at DoubleTree by Hilton Resort & Spa Marjan Island in Ras Al Khaimah. The role involves patrolling hotel premises, identifying safety and security risks, assisting with incident investigations, and maintaining accurate security reports. The agent also responds to emergencies and assists guests with inquiries and concerns. A high school diploma is required; relevant security, safety or emergency response qualifications and First Aid and CPR certification are advantageous.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Safety Agent– you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
- Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
- Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
- Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
- Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High School Diploma or equivalent. A qualification in Security, Health and Safety, Emergency Response, or a related field is an advantage.
- Previous experience in safety, security, hospitality, or a customer service role is preferred.
- First Aid and CPR certification is an advantage.
- Good command of English; additional languages are an advantage.
- Strong observation, communication, and problem-solving skills, with the ability to remain calm and professional in challenging situations.
- A strong commitment to maintaining a safe and secure environment for guests, team members, and hotel facilities.
- A passion for hospitality and the ability to work effectively in a multicultural environment.