Sales Assistant

Job Requisition ID: 182390

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• As a Sales Assistant, the primary focus is on generating sales and creating a positive customer environment. The role demands executing a variety of operational tasks assigned by store management. Success in this role involves providing exemplary customer service, maintaining store cleanliness, and contributing to the overall shopping environment. The Sales Assistant acts as a pivotal part of the customer service team, ensuring that each customer leaves satisfied and is encouraged to return.

What You Will Do:

Sales Responsibilities

• Generate sales by engaging with customers and providing excellent service.
• Immediately greet customers as they enter the store with a warm and sincere welcome.
• Provide customers with current relevant information about products to assist in their decision-making process.

Customer Experience

• Create a positive first impression for customers through energetic demeanor and adherence to dress code.
• Provide quality service in fitting rooms and follow up with customers promptly to enhance their shopping experience.
• Ensure customer satisfaction by efficiently managing transactions at the cash wrap and capturing customer information in the database.
• Sincerely thank all customers for shopping and invite them to return, enhancing customer loyalty.

Operational Duties

• Maintain store standards and cleanliness to ensure a clean and organized environment.
• Carry out assigned housekeeping duties by store management to uphold visual presentation standards.
• Assist with stock replenishment and merchandise display following company guidelines.
• Participate in inventory counts and assist with merchandise management as needed.

Required Skills To Be Successful:

• Strong communication skills with customers and team.
• Ability to lift heavy items and maintain physical stamina for long hours.
• Proactive customer service skills to engage and assist customers effectively.
• Capacity to maintain professional appearance and adhere to dress code standards.

What Qualifies You For The Role:

• High School Degree required.
• 1-2 years of retail sales experience needed.
• Proficient in verbal communication skills.
• Ability to perform heavy lifting and stand for a minimum of eight hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.