Summary
Majid Al Futtaim is hiring a Sales Associate for its MAF Lifestyle operations in Dubai. The role focuses on achieving sales targets, understanding customer needs, providing product guidance, and delivering excellent customer service. Duties include upselling and cross-selling, handling customer concerns, maintaining store standards, replenishing merchandise, and following store security policies. Applicants should have a high school certificate, 1–2 years of industry experience, good communication skills, and excellent customer service.
The posting
As published on majidalfuttaim.com. Pulled from the employer's site and shown as they wrote it.
Job Requirements
BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
JOB TITLE
Sales Associate | MAF Lifestyle| Operations
ROLE SUMMARY
The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
ROLE PROFILE
- Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfillment of an Exceptional Experience for The Customer.
- Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
- Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
- Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
- Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
- Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
- Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
- Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
Work Experience
REQUIREMENTS
- High School Certificate
- 1-2 Years Industry Experience
- Good Communication Skills
- Excellent Customer Service