Summary
Alghanim Industries is seeking a Sales Consultant for automotive accessories in Kuwait. The role involves prospecting for customers, presenting available products and services, addressing questions and complaints, and maintaining customer relationships through follow-up. The consultant also supports vehicle transaction pricing and documentation and follows the order-to-delivery process. Applicants should have 2–4 years of sales or hospitality experience, good command of English and Arabic, and a high school, diploma, or bachelor’s qualification.
The posting
As published on alghanim.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services.
Job Responsibilities
- Deliver on sales and customer satisfaction objectives
- Maintains good relationships with customers by meeting and exceeding their expectations
- Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
- Ensures customers’ awareness of all products and services available
- Resolve complaints with sensitivity and involve others when needed
- Addresses customer hesitation and resistance
- Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
- Ensures that the details of all vehicle transactions are accurately documented and registered
- Conducts a memorable hand over with the customer
- Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
- Prospects for new customers
- Captures prospect information and maintains a prospect database
- Communicates with customers periodically to ensure that positive relationships are maintained
- Follow the Order-to-Delivery process to ensure customer satisfaction
Candidate Requirements
- 2 - 4 years of experience in the sales field or in the hospitality sector
- Bilingual - good command of both English and Arabic
- Ability to solve practical problems
- Excellent communication and interpersonal skills
- Customer oriented and enjoys interaction with people
- Posses high level of selling and convincing skills
- Team Player
Education
High School / Diploma
Bachelor’s Degree