Security Supervisor

About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position : Security Supervisor

Department : EGC -Security Operations

Responsible To : Facilities Management

1. Role:

To supervise and control the response to all incidents in a timely and effective manner by directing the activities of the Security team in accordance with the on site Security and Health & Safety policies. Responsible for the day-to-day staff supervision of their scheduled rostered shift and to ensure that an optimum level of security service is provided to the client.

1. Duties and responsibilities:

2.1 Customer Care

• Maintaining excellent customer service between the club (EGC) and the provider (Contracted Security) management.
• Dealing with customer queries (internal and external) in accordance with EGC and the provider and in adherence to UAE laws and regulations.
• Driving excellent customer service within the client Contract in accordance with agreed timescales / deadlines.
• Proactively develop and maintain the highest standards of customer care in all areas of responsibility.

2.2 Staff Supervision

• Supervising their Officers to ensure an optimum level of security service is provided on the client Contract.
• Delegating security work where appropriate i.e. deploying Officers to work locations and escorting of Contract Workers.

• Ensuring that they instruct their Officers to correctly utilize and maintain all site operational logs and other

records.

• Ensuring that at all times, Officers are deployed effectively to post and operate all the required systems and conduct all required functions of their roles.
• Assisting the Facility Manager in compiling staff rosters to ensure appropriate staff cover on the client Contract.

• Leading by example to maximize productivity and set standards of time keeping and productivity.
• Keeping the Facility Manager up to date (and where appropriate the Contract Manager) with staff reliability issues including poor time keeping and sickness.
• Keeping the Facility Manager informed (and where appropriate the Contract Manager) of all staff issues and all aspects of staff performance.
• Carrying out File Note meetings in line the Informal Dispute Resolution Process (IDRP) in relation to employee relation (ER) issues i.e. poor conduct, performance and capability.
• Supporting EGC Management (and where appropriate the Contract Manager) with their decisions especially when communicating to staff.
• Acting as an intermediary between EGC Management (and where appropriate the Contract Managers) and Officers.
• Managing the Shift in the absence of the contracted Supervisor (due to annual leave or emergency situations).
• Training the Officers to ensure that they are able to carry out all Control Room tasks.
• Training the Officers on their duties/tasks where appropriate to ensure they understand what is expected of them.

2.3 Control Room Security

• Managing the retention, issue and receipt of all site keys held or deposited within the Security Control Centre [SCC]/Security Operations Room, ensuring that accurate tracking and receipt records are maintained.
• Maintaining safety and security through the operation of the integrated security systems, including access control, CCTV and fire alarm systems and ensuring daily checks are undertaken in compliance with the client/EGC policy and procedure.
• Ensuring at the start/end of each tour of duty that the correctly prescribed unlock/lockdown procedures are conducted.
• Supervising and controlling the response to all incidents in a timely and effective manner by directing the activities of the Security team members in accordance to the client / EGC Management directive.

2.4 Security General

• Overseeing the day to day running of the security service on the client Contract
• Identifying suspicious activity on the client Contract ensuring constant monitoring and compliance with the on site procedures.
• Liaising with the Police as and when required.
• Report any equipment faults or irregularities directly to client Management.

2.5 Health & Safety

• Assisting with all emergency procedures i.e. blackouts, floods, bomb threats and updating these procedures and communicating them to ensure all relevant personnel are aware.
• Assist by enforcing Health & Safety requirements i.e. Fire Drills, Fire safety.

2.6 Administration

• Maintain a high standard of tidiness and organization in the Control Room Office.
• Providing weekly written reports as and when required to EGC Management/client Contract.
• Incident report writing as and when required.
• Writing witness statements as and when required.
• Ensuring the Officers collate information relating to building issues and maintenance requests.
• Promptly bringing to the attention of EGC Management all necessary work needed for the smooth running of the client contract.

2.7 Relationships

• Maintain effective communication at all times, ensuring that all information is shared with relevant staff, clients and customers.
• Develop and maintain professional working relationships with all personnel.
• Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility.
• Act at all times in the best interest of the business to further good relations.

2.8 Self Development

• Conducting a continual review of personal performance, seeking to improve effectiveness both individually and as a team member.
• Ensuring that SMART objectives set in the annual appraisal are adhered to.
• Assisting in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with EGC / Client business objectives.
• Understanding and work towards individual, team and business objectives.

1. 1. Working Hours

1. General

Ensuring that health and safety standards are maintained at all times.

This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4. IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by: HR Department

POSITION: SECURITY SUPERVISOR

MINIMUM QUALIFICATIONS REQUIRED

SUPPORTIVE SKILLS

Fire Fighting Course

Basic First Aid.

Problem Solving attitude.

Age : 25 – 35 years.

Good command of the English language with excellent communication skills.

Arabic would be a advantage.

Customer oriented person who is able to interact with all nationalities.

Id.No. - ______________________________________

Name – ___________________________________

Signature - _____________________________

Approved by:

_________________________________­­­­­­­­­­­­­­­­­­­­­­­­______

Director – Facilities Management

Date - ___________________________________

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.