Summary
NAPCO National is hiring a Senior Account Executive in Muscat, Oman. The role manages customer relationships through regular visits, identifies customer needs, addresses complaints and supports customer retention. Responsibilities include forecasting and securing sales orders, finding cross-selling opportunities, applying pricing strategies, and monitoring customer payments. The executive also supports market development, product improvements and competitor research.
The posting
As published on napconational.com. Pulled from the employer's site and shown as they wrote it.
JOB RESPONSIBILITIES & TASKS Duties include but are not limited to Conduct regular customer visits to build and maintain strong customer relationships to be able to understand their organizational changes, assess their financial stability, and build and update the customer profile. Strengthen the bond between Business Units and customers by promoting “many to-many” relationships on all operational levels. Identify customer needs and propose appropriate solutions to ensure customer satisfaction. Attend, evaluate and analyze customer complaints – seek technical expertise from concerned BU when needed – and recommend adequate solutions ensuring customer satisfaction and retention. Set the forecast related to own accounts and seek management approval. Secure monthly sales orders to ensure forecast is met; identify root causes in case of any deviations and take prompt corrective actions. Identify and promote any cross-selling opportunities within the assigned accounts. Implement the pricing strategy set by the concerned BU Marketing and GM; suggest fine-tuning to the strategy based on market data and customer feedback. Follow up with customers on payments to maintain receivables aging and DSO ratios within the approved credit limits. Assist marketing team in exploring and penetrating new markets by identifying & converting new prospects to Marketing Qualified Prospects (MQPs) in territories under Regional account management. Convert MQPs to customers in coordination with Product Manager to ensure business growth. Assist Product Manager in identifying and upgrading product value attributes of own accounts to maintain competitive advantage, and regularly update the ACE product content. Gather intelligence on own accounts’ competitor activities in order to build and maintain an updated competitor profile; report findings to marketing department. Seek new ideas and remain updated on latest trends, technologies and processes related to own accounts’ products through the ACE news network, attending trade fairs, research, and other activities.