Senior Analyst – HR Operations

We are currently recruiting for a Senior Analyst – HR Operations to join our Group HR team in Dubai.

Scope:

The Senior Analyst – HR Operations supports the Business Unit through HR data analysis and reporting, translating insights into actionable requirements to support HR management, governance, and decision-making. The role delivers Business Unit (BU) and organizational-level HR reports and maintains HR Power BI dashboards, ensuring accurate and timely information for HR and BU management. The Senior Analyst also provides a quality control function, reviewing HR data for compliance with agreed KPIs, policies, SOPs, and SLAs.

Responsibilities:

Financial

• Employee-level insights: Identifies trends in HR Employee Relations (EWRT) issues—including employee lifecycle management, leave management, performance management, health and case management, and employee enquiries—to enhance employee experience and reduce replacement and recruitment costs.
• Business Unit-level insights: Monitors Business Unit leave practices (including planning, approvals, and utilization) and employee relations patterns to support workforce availability, improve consistency, and reduce operational costs.
• HR management-level insights: Analyses overall employee relations trends and case management effectiveness to strengthen policy application, improve decision-making, and drive cost efficiencies across recruitment, replacement, and operations.
• Shared Services-level insights: Tracks and reports on HR Shared Services (SS) activities—including passport management, visa/immigration status, and flight coordination—to enhance operational visibility, support cost management, and mitigate workforce-related risks.

Customer

• Analyses Employee Relations data (disciplinary, attendance, incidents, leave) to provide actionable insights that support Business Units and employee experience.
• Monitors trends such as overstays, unauthorized absences, and idle terminations, identifying root causes and high-risk areas.
• Tracks ER case lifecycles and incident reporting, ensuring visibility of status, ageing, and timely closure.
• Delivers hub-specific dashboards and reports to support effective workforce decision-making by managers.
• Monitors SLA adherence for employee enquiries (ESP), highlighting delays and supporting service improvement.
• Produces BU and organizational reporting to support management and leadership decision-making on workforce trends and risks.

Process

• Consolidates and uploads data from multiple systems, validating accuracy and completeness.
• Maintains and enhances Power BI dashboards, ensuring accurate, timely, and user-friendly reporting.
• Monitors dashboards to identify exceptions, overdue cases, and non-compliance.
• Tracks SLAs and service levels, highlighting performance gaps and improvement opportunities.
• Supports standardization of metrics, reporting, and governance across HR hubs and Shared Services.
• Ensures data integrity across HR systems, including Oracle and EBS, through regular validation, reconciliation, and issue flagging.
• Supports the correction of data inaccuracies in Oracle and EBS in partnership with HR Operations and system owners.

Innovation

• Continuously improve dashboards and reporting visuals to enhance usability and insight generation.
• Reduce manual reporting or processing through automation and dashboard-driven analytics.
• Supports continuous improvement initiatives by translating data insights into practical interventions.

Selection Criteria:

• Bachelor’s degree in ICT, Computer Science, Data Analytics, or a related field is essential.
• 3–5 years’ experience in HR analytics or workforce reporting.
• Strong proficiency in Power BI and advanced Excel.
• Ability to translate complex data into clear data outputs and summaries.
• Minimum EPT level 3.