Summary
Hamad International Airport is seeking a Senior Business Improvement Analyst to improve baggage handling system operations and service quality. The role involves analyzing and redesigning processes, leading Lean and Six Sigma initiatives, reporting KPIs, and overseeing BHS, PLB and BME operations and maintenance contracts. The analyst will also support procurement, budgeting, risk management, audits and coordination with operational partners and authorities. The posting title identifies the role as Qatari.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
Hamad International Airport is a dynamic and forward-thinking organization committed to excellence in our industry. We are looking for a Senior Business improvement Analyst to join our team. This role is pivotal in enhancing operational efficiency and effectiveness by analyzing and redesigning processes, collaborating with stakeholders, managing projects, and implementing continuous
improvement initiatives.
Key Accountabilities
1. Analyze, redesign and document BHS operational and business processes; recommend and implement process changes for new initiatives, system changes and organizational changes.
2. Lead continuous improvement projects (Lean, Six Sigma/DMAIC, Kaizen) to improve BHS system availability, reduce operating cost and enhance passenger/baggage service quality.
3. Produce weekly and monthly KPI and performance reports (system availability, SLA compliance, mishandled bags, MTBF/MTTR) and external benchmarking to support management decisions.
4. Manage delivery of BHS, PLB and BME O&M contracts; monitor contractor and supplier performance against SLAs, spare parts and manpower deployment, and drive corrective actions.
5. Prepare procurement documents (business case, SOW, technical specifications, BOQ, evaluation criteria, RFI) and support tendering, technical evaluation and contract award.
6. Estimate and propose CAPEX/OPEX budgets for BHS expansions, modifications and enhancements; track spend against approved budget.
7. Coordinate with operational partners and authorities (Qatar Airways, QAS, MOI, Customs, QCAA), airlines, ground handlers and internal departments to align system availability with operational demand.
8. Identify and manage process and project risks (SWOT, FMEA); support Business Continuity Management (BCMS) and emergency readiness.
9. Support alignment of asset management practices with ISO 55001 / SAMP, ISO 14001 EMS and QMS requirements; support audits and compliance.
10. Represent BHS in special projects, system/process transitions and trials; facilitate workshops and train staff (including Qatari nationals).