Summary
Mashreq is seeking a Senior Counter Services Specialist for its branch operations in the United Arab Emirates. The role processes cash and other counter transactions, checks reports, investigates balancing differences, and follows transaction limits, approvals, and risk controls. The specialist also supports the Customer Service Manager, works to reduce customer wait times, and cross-sells bank products. Applicants should have 3–4 years of teller experience in banking, basic accounting and reporting knowledge, and strong customer service and communication skills.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
To perform all financial transactions in risk free manner while maintaining the set service standards at all timesEnsure adherence to policies and processes whilst trying to minimize operational losses.To handle branch related counter transactions and replace CSM during his/ her absence.
Responsibilities
- Manage cash counter transactions of a branch with a customer base between >7K, portfolio size of AED. I00M in assets and 200M in liabilities
- Process all counter transactions accurately and swiftly and in accordance with the laid downProcedures.
- Strive towards reducing wait time and serve time by efficient processing of all transactions.
- Strive towards managing customer expectation for each interaction.
- Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions.
- Be vigilant and alert on any possible frauds and risks.
- Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
- Adhere to transactions limit, override approval and call back processes at the counter.
- Errors free transactional report checking.
- Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny / investigation.
- Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.
- Ensure accurate delivery/ receipt of cash to / from customers at all times.
- • Assist CSM in handling day to day transactional and branch related activities.
- • Endeavour to reduce customer wait time and serve time by efficient and risk free processing of all counter related transactions at the branch.
- Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office.
- Ensure 100% score at counter area with mystery shoppers.
- Cross sell MMC and other products.
- Ensure proper custodianship of all security items related to counter transactions.
Qualifications
- In depth knowledge of counter related and dependent process Basic accounting and reporting knowledge
- 3. Must possess good customer service and interpersonal skills.
- 4. Ability to handle pressure
- 5. Should be detail oriented, quick with numbers, very vigilant
- 6. Ability to handle routine work with the same enthusiasm and vigour
- 7. Process related to financial transactions
- 8. Possess good communication and interpersonal skills
- 9. 3-4 years of experience as a teller within banking industry.