Summary
HCLTech is hiring a Senior Engineer for Desk-Side Services in Abu Dhabi. The role focuses on maintaining and improving asset management features, troubleshooting issues, resolving client requests, and monitoring support needs. Responsibilities also include documenting CMMI processes and client requirements, and providing technical guidance to junior developers. Candidates should understand asset management support and operations, software development standards, and effective client communication; ITIL or asset management certifications are optional.
The posting
As published on hcltech.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Maintain And Enhance Existing Asset Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring High-Quality Code In Compliance With Business And Client Requirements.
2. Deliver Client Support Through Data Presentation, Ticket Resolution, And Daily Monitoring Of Client Needs, Ensuring Timely Completion Of Tasks In Accordance With Defined Quality Standards.
3. Create And Maintain Documentation For Cmmi Processes And Client Requirements To Facilitate Enhancements And Ensure Compliance With Operational Standards.
4. Provide Technical Guidance And Support To Junior Developers, Fostering Their Growth And Ensuring Adherence To Best Practices In Asset Management Services.
Skill Requirements
1. Proficient In Asset Management Services With A Strong Understanding Of Support And Operations Processes.
2. Familiarity With Coding Standards And Best Practices In Software Development.
3. Strong Analytical And Problem-Solving Skills To Troubleshoot And Resolve Issues Effectively.
4. Excellent Communication Skills To Interact With Clients And Team Members.
Other Requirements
1. Optional But Valuable Certifications In Itil Or Asset Management