Summary
Digitus Group is hiring a Senior Engineer – L2 (EDA) for its Managed Services team in Muscat, Oman. The role supports Ericsson Dynamic Activator and Ericsson Multi Mediation systems, including maintenance, upgrades, troubleshooting, provisioning-flow recovery, and ticket resolution. The engineer will act as an escalation point, coordinate with vendors and internal teams, and provide 24x7 on-call support. Applicants should have 5–7 years of relevant experience, at least 2 years of hands-on EMA/EDA experience, and a bachelor’s degree in Electronics and Telecommunication Engineering or equivalent.
The posting
As published on digitusg.com. Pulled from the employer's site and shown as they wrote it.
We are looking for a highly skilled Senior Engineer – L2 (EDA) to join our Managed Services team in Oman.
The role is part of the 2nd Level Assurance function, responsible for end-to-end technical support of Provisioning and Mediation systems, ensuring service continuity, fault resolution, and system stability.
You will act as an escalation point for complex issues, supporting front-office teams and collaborating closely with vendors, development teams, and internal stakeholders.
Key Responsibilities
- Perform Operations & Maintenance (O&M) activities for EDA and EMM nodes, including health checks, alarm configuration, and automation of routine tasks.
- Conduct preventive maintenance, patching, and software upgrades.
- Analyze and resolve production fallout orders, including:
- Data manipulation
- SQL scripting & database updates
- XML reformulation to unblock provisioning flows
- Analyze order rejections, assess revenue impact, and report defects.
- Support requirements gathering for new enhancements and changes.
- Assist development teams during testing and deployment phases.
- Handle Trouble Tickets (TTs) and Customer Service Requests (CSRs) in line with SLA/WLA.
- Coordinate with vendors and external suppliers for critical hardware/software issues.
- Maintain and update solution documents and operational procedures.
- Provide end-to-end troubleshooting across:
- EDA platform
- Fault, configuration, user, and software/hardware management
- Participate in 24x7 on-call support and emergency handling.
- Manage customized Business Objects, templates, and reports.
- Coordinate with local SPOCs, customization teams, and third-party hardware providers.
Technical Skills (Mandatory)
- Strong experience in Ericsson Dynamic Activator (EDA) and Ericsson Multi Mediation (EMM).
- Deep understanding of EDA architecture, provisioning flows, and adaptations.
- Strong knowledge of EMM architecture, mediation flows, and customizations.
- Hands-on experience with SQL, Oracle databases, and bulk data fixes.
- Strong Linux/UNIX system administration skills.
- Intermediate scripting skills (Shell, AWK, PERL).
- Solid understanding of GSM / WCDMA technologies.
- Good understanding of Core Telecom Networks and BSS domain.
- Experience with Order Management and Provisioning Flows.
- Knowledge of release management and source control systems.
- Basic knowledge of:
- Java
- Shell scripting
- SOAP UI
- SOAP APIs
- Git
- Experience with Integration, Commissioning, and Administration of EDA (preferred).
- Administrator-level experience with Business Objects, Citrix, or similar tools.
Qualifications & Experience
- Education: Bachelor’s degree in Electronics & Telecommunication Engineering or equivalent.
- Experience:
- 5–7 years of relevant experience
- Minimum 2 years hands-on experience working on EMA/EDA systems