Summary
Alghanim Industries is hiring a Senior Field Service Technician to diagnose, repair, or replace parts for household appliances and electronic products. The role includes troubleshooting hardware and audio/video equipment, ordering parts, handling warranty claims and service records, and maintaining tools, equipment, and a company vehicle. Candidates need 3 to 5 years of field service experience with major home appliances, relevant refrigerant handling, CET, HVAC, or other service certifications, and proficiency with diagnostic equipment. A valid driver's license, customer service skills, and flexibility to work according to business needs are required. The posting lists Kuwait as the location.
The posting
As published on alghanim.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.
Job Responsibilities
- Pre-screen, identify, analyse, and repair appliance and electronic product failures to ensure complete customer satisfaction.
- Configuring/troubleshooting experience with hardware, including audio-DSP, A/V control, video and audio devices, and USB based software applications.
- Order necessary parts after initial pre-screen so they are in hand before going to customers' premises.
- Perform daily administrative functions to include warranty claims and report submissions.
- Maintain performance objectives as required by the company.
- Maintain company vehicle, tools, equipment and parts inventory.
- Rely on personal judgment for work safety.
- Work independently without onsite supervision.
- Track service documents and installation actions by completing forms, reports, logs, and records.
Candidate Requirements
- 3 to 5 years of field service experience in all major home appliances.
- Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
- Knowledge and proficient use of electronics, appliance and/or refrigeration tools and diagnostic test equipment.
- Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
- Valid driver's license with a clear driving record.
- Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
- Ability to work a flexible schedule based on business needs.
- Excellent communication, organization and customer service skills.