Summary
Delivery Hero is hiring a Senior Fleet Specialist in Dubai to support last-mile fleet operations. The role includes monitoring fleet and driver KPIs, managing a team supporting riders, coordinating driver supply and store or regional launches, and working with 3PL providers. The specialist will also identify process and technology improvements and prepare operational reports for management. Applicants need a relevant bachelor’s degree, 3–4 years of fleet experience including at least 2 years in fleet management, and proficiency in Excel and Google Sheets.
The posting
As published on deliveryhero.com. Pulled from the employer's site and shown as they wrote it.
About the opportunity
As the Sr. Specialist Fleet, you will play a pivotal role in ensuring the smooth and efficient operation of our last-mile logistics across the region. This position involves overseeing key areas of operations—whether outbound, inbound, or reverse logistics—and ensuring that our fleet meets the highest standards of performance. As a key team member, you will be responsible for driving operational excellence and implementing progressive tools and technologies to enhance fleet efficiency.
Day-to-day responsibilities
- Providing hands-on operational support for last mile implementations
- Ensuring the fleet meets key performance indicators (KPIs) such as delivery speed, cancellation rates, unit economics, and star ratings. Have these KPIs readily available for regular discussions
- Managing a team that directly supports riders, tracking daily performance metrics
- Identifying and help in implementing new tools, technologies, and processes to improve fleet efficiency and operational performance
- Tracking progress and improvements in fleet operations, providing detailed reports to management
- Preparing ad-hoc reports required by management
- Planning new launches of stores and regions, and ensure optimum supply is available
- Liaising with internal and external stakeholders for seasonal peak/off-peak periods and plan driver supply.
- Liaising with 3PL providers to ensure their driver performance is efficient and meets the company’s standards
- Mentoring and supporting new team members
What you need to be successful
- Bachelor Degree in Logistics, Supply Chain, Business Administration or any other relevant field
- Minimum 3-4 years experience in fleet roles and at least 2 years in fleet management
- Proven experience in managing a fleet of drivers or logistics teams
- Proficiency in Microsoft Excel and Google Sheets for managing and analyzing large data sets on vehicle performance, driver behavior, and costs
- Strong commercial awareness
- Familiarity with lean economics