Summary
Publicis Sapient is seeking a Senior Manager and Endur Solution Architect to lead a cross-functional pod supporting energy and commodities trading clients. The role owns backlog prioritization, coordinates support and change delivery, and ensures incidents, problems, and changes meet agreed SLAs. Candidates need at least 10 years in Endur support or delivery, strong functional knowledge of a key business area, team leadership experience, and an understanding of ITIL and Agile practices. The position is in Dubai; salary and visa details are not stated.
The posting
As published on publicisgroupe.com. Pulled from the employer's site and shown as they wrote it.
Company description Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Within the Energy & Commodities industry, Publicis Sapient are leaders in the Trading and Risk Management space where we focus on enabling business transformation through digital at some of the most influential companies in the oil & gas, power & utilities, metals & mining and agribusiness sectors Overview Senior Manager – Pod Lead / Solution Architect (Endur) The Energy & Commodities trading industry is undergoing significant disruption, as our clients are increasingly investing in modernization of their trading ecosystem to support business growth. To provide our clients with innovative technology solutions, we are seeking experienced Senior Manager pod lead who possess good understanding of the energy/commodity trading business and Endur expertise. In addition to offering technical leadership to distributed, multidisciplinary teams, we are looking for individuals who can collaborate with our clients' IT and Business teams, to achieve the desired outcomes. Your Impact: Role Purpose: Leads a cross-functional POD (L2, L3, Dev, QA) for a given business domain at PS, ensuring stable operations and a predictable change pipeline. Key Responsibilities: Own the backlog and prioritization for the pod in partnership with Senior stakeholders. Coordinate L2, L3 and small change delivery to minimize business disruption. Ensure incidents, problems and changes within the pod are managed to agreed SLAs. Drive continuous improvement, automation and documentation within the pod. Mentor pod members and manage day-to-day resourcing and capacity. Excellent communication and collaboration skills, with the ability to effectively engage with clients and internal stakeholders. Qualifications Your Skills and Experience: Must have: 10+ years in support and/or delivery roles in Endur. Strong functional knowledge of Endur in at least one key business area. Proven experience leading cross-functional teams. Good understanding of ITIL and Agile delivery practices. Good to have: Experience operating pods or squads in a scaled Agile environment. Exposure to regional trading practices in the GCC. Formal people management experience. Set yourself apart with: Examples of pods you have led where stability improved while delivery throughput increased. Ability to act as both delivery lead and trusted advisor to business stakeholders. Additional information An inclusive workplace that promotes diversity and collaboration. Access to ongoing learning and development opportunities. Competitive compensation and benefits package. Flexibility to support work-life balance. Comprehensive health benefits for you and your family. Generous paid leave and holidays. Wellness program and employee assistance.
Your Skills and Experience: Must have: 10+ years in support and/or delivery roles in Endur. Strong functional knowledge of Endur in at least one key business area. Proven experience leading cross-functional teams. Good understanding of ITIL and Agile delivery practices. Good to have: Experience operating pods or squads in a scaled Agile environment. Exposure to regional trading practices in the GCC. Formal people management experience. Set yourself apart with: Examples of pods you have led where stability improved while delivery throughput increased. Ability to act as both delivery lead and trusted advisor to business stakeholders.