Summary
TAWANTECH is seeking a Senior Microservices Support Engineer in Riyadh, Saudi Arabia. The role leads Level 2 and Level 3 production support, incident resolution, troubleshooting, monitoring, and service improvement for enterprise microservices applications. Requirements include strong experience with Java-based microservices, OpenShift or Kubernetes, distributed systems, Linux, and DevOps practices. The position is part of a 24x7 support organization and includes rotating shifts and on-call coverage.
The posting
As published on tawantech.sa. Pulled from the employer's site and shown as they wrote it.
Job Summary
We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices.
Key Responsibilities
- Lead Level 2/Level 3 production support for enterprise microservices applications.
- Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
- Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
- Monitor production systems proactively to identify risks, performance degradation, and potential outages.
- Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
- Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
- Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
- Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
- Develop and maintain operational runbooks, knowledge base articles, and support documentation.
- Mentor and provide technical guidance to junior support engineers.
- Collaborate with development teams to improve application reliability, observability, and supportability.
- Participate in release planning, production readiness reviews, and post-implementation validation.
- Support disaster recovery activities, failover testing, and business continuity initiatives.
- Participate in an on-call support rotation for critical production systems.
Requirements
Technology Stack
- Java
- Quarkus
- Spring Boot
- Redis
- Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)
Core Technical Competencies
- Expert-level troubleshooting of distributed microservices applications
- Strong knowledge of microservices architecture and REST APIs
- Production monitoring and application performance analysis
- Root Cause Analysis (RCA) and Problem Management
- DevOps practices and CI/CD support
- Containerized application support
- Linux administration and shell scripting
- Log analysis and debugging across distributed systems
Hosting Environment
- Red Hat OpenShift Container Platform (OCP)
Preferred Experience
- 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
- Minimum 4+ years supporting Java-based microservices in enterprise production environments.
- Hands-on experience with OpenShift or Kubernetes platforms.
- Experience supporting highly available, mission-critical applications.
- Strong understanding of distributed systems, caching strategies, and messaging platforms.
- Experience working within Agile and DevOps environments.
- Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage.