Summary
Mashreq is hiring a Senior Officer for KYC remediation in its Business Banking service team in the United Arab Emirates. The role involves reviewing customer KYC documents and risk levels, coordinating document updates, resolving complaints, and supporting improvements to the remediation process. The officer also tracks daily assignments and KPIs, maintains customer-response mailbox operations, and supports the KYC Coordinator with MIS information. Applicants must be graduates with 5–6 years of banking experience, and the role is for UAE nationals only.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
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Job Title: Senior Officer – KYC Remediation
Department: BB Service
Direct Supervisor: Service Manager – KYC Remediation
Job Number
2
Job Purpose
To assist the Service Managerand ensure delivery of the KYC remediation target within minimal rejects. The jobholder has to drive efficiency in the remediation process and coach new joiners.
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Dimensions
Operating Expense Budget
NA
Number of Staff
NIL
Capital Exp. Budget
NA
Other – KPI e.g.
Revenues
NA
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Key Result Areas
Ensure that the KYC documents and information obtained from the customer meet all standards as per the compliance AML/Sanctions Policy of the Bank.
Review appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk level and bank policy.
Handling customer complaints and escalations on priority with end-to-end process.
Ensure to achieve all KPI and KPA standards and quality of work.
Achieve and control given daily assignments / activities timely and effectively.
Identify and develop opportunities for seamless KYC remediation process and system enhancement.
Ensure there is effective follow up to the customers as appropriate for better customer experience.
Ensure documents are collected as per requirement and there are no complaints.
Ensure that KYC documentation errors kept at minimum.
Ensure that KYC documents are stored daily in safe custody.
Co-ordinate with the stakeholders for timely KYC updation.
Ensure participation in all activities like morning huddles, training, coaching, MBOs and complete mandatory trainings.
Support the KYC Coordinator with relevant information (to update the MIS) daily.
Investigate the complaints, analyze the gap and propose effective recommendations to fix it.
Supervise and managing the mailbox of customers responses effectively and efficiently.
Back support in absence of reporting manager effectively.
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Operating Environment, Framework and Boundaries, Working Relationships
The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s KYC policy.
The job holder must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
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Problem Solving
Hands on stake holder management required to ensure effective and timely remediation of KYC.
Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
Investigate the complaints, analyze the gap and propose effective recommendations to fix it.
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Decision Making Authority & Responsibility
Responsible for approving KYC documents for updation by CCAM in Flex
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Knowledge, Skills and Experience
In-depth Knowledge of KYC documentation
Knowledge on systems used by the Bank.
Graduate with 5-6 years banking experience.
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Behavioral Competency
COMPETENCY Level (1 – 4)
(1-Basic 4- Sr. Managerial)
Committed to Result
3
Communication Skills
2
Influencing & Negotiation skills
3
Customer Focus
3
Attn To Quality And Detail
2
Recommended By:
Marwa Albalooshi
Senior Vice President, Head - Client Service & KYC, Business Banking I Business Banking - Customer Service & Quality