Summary
Mashreq is hiring a Senior Personal Banking Advisor for its call center in the United Arab Emirates. The role handles inbound customer calls, responds to banking inquiries and service requests, resolves issues, and makes outbound calls when needed. The advisor also explains products and procedures, identifies sales opportunities, and reports customer feedback. Applicants must be UAE nationals, university graduates, bilingual, and have 1–3 years of experience.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
Responsible for handling inbound calls, assisting customers with their inquiries and service requests, providing accurate information, and initiating outbound calls as required.
Responsibilities
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
Qualifications
- University Graduate (preferably with some finance / banking or maths component).
- Bilingual.
- 1 - 3 years experience
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.