Summary
Capital.com is seeking a Senior Product Owner to build products for its Financial Investigation Unit in Dubai, with a hybrid work arrangement indicated. The role owns the roadmap for investigation case management and customer offboarding, and develops AI-supported workflows that preserve human review, auditability and operational controls. The successful candidate will have at least 5 years of senior product ownership or management experience, strong financial crime experience, and a track record delivering workflow or case-management products. The posting describes the salary as competitive but does not state an amount.
The posting
As published on capital.com. Pulled from the employer's site and shown as they wrote it.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for a Senior Product Owner to build the products behind our new Financial Investigation Unit as we expand into new financial products and markets.
You will own the roadmap for investigation case management and customer offboarding. You’ll use AI to give investigators a complete picture of each case faster, and turn approved decisions into workflows that run reliably. You’ll work closely with investigators, Compliance, Operations and Engineering. Because this is a new capability, you’ll shape it from the ground up and, over time, build the team that runs it.
Responsibilities:
- Own and prioritise the product roadmap for financial investigation case management and customer offboarding, focusing on investigation quality, timely decisions and reliable execution.
- Translate investigator needs into clear product requirements and acceptance criteria. Design workflows that make case ownership, status, next actions and escalation routes clear.
- Lead the development of AI and automation to assemble evidence, support analysis and reduce manual investigation work. Ensure outputs are traceable and subject to appropriate human review and approval.
- Bring relevant information together across systems, with clear sources and appropriate access controls. Enable complete, auditable case records that preserve evidence and reasoning through reviews and handovers.
- Translate approved offboarding procedures into reliable workflows with operational and control owners. Define approvals, dependencies, sequencing and exception handling, with clear confirmation that required actions have been completed.
- Deliver changes with Engineering through testing, staged rollout and monitoring. Test interrupted processes, duplicate requests and unavailable dependencies, with recovery routes and records of completed and outstanding actions.
- Measure investigation quality, case rework, avoidable delays and offboarding failures alongside user feedback. Use the findings to improve performance without treating faster case closure as proof of quality.
- Prepare Operations and Compliance for product changes, support adoption and resolve issues after launch. Feed quality reviews, audit findings and recurring operational problems into the roadmap.
Requirements:
- 5+ years in product ownership or product management, including end-to-end ownership of a product roadmap at a senior level.
- Strong financial crime experience across investigations, AML, fraud or customer offboarding, gained in fintech, banking or another regulated business.
- A track record of building workflow or case-management products for operational users.
- Experience shipping AI or automation that cut manual work while keeping people in charge of key decisions.
- Ability to write precise requirements and work closely with engineers on complex, failure-tolerant workflows.
- Strong analytical skills, with experience defining metrics and using data to set priorities.
- Excellent stakeholder management, including working with Compliance and control owners on regulatory requirements.
- Experience building or growing a product team is desirable.
What you will get in return:
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.