Summary
Commercial Bank of Dubai is hiring a Senior Relationship Officer for its Public Sector team in Dubai. The role supports Relationship Managers in growing business with existing government entity customers and developing new relationships. Duties include processing applications and renewals, coordinating customer transactions, responding to routine queries, monitoring account developments and providing competitor feedback. A degree is required, preferably in Economics, Finance or Business Management, along with 3–4 years of banking experience with public sector exposure; the role is for a UAE national.
The posting
As published on cbd.ae. Pulled from the employer's site and shown as they wrote it.
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Job Purpose:
Closely work with Relationship Managers of Public Sector to develop and expand the Bank’s business from existing Government Entities customers and from new relationships in order to meet Bank’s growth objectives.
Key Accountabilities:
- Assist Senior Team members with development and implementation of new Government Entities products.
- Process new applications, renewals, excess and isolated requests for new and existing customers in coordination with Relationship Managers. Liaise with other departments regarding customer transactions.
- Liaison with Government Entities for their day-to-day banking requirements.
- Maintain good relationships with key potential Government Entities clients. Assist Senior Team members to develop these into successful, ongoing business relationships to establish a basis for potential business
- Deal with routine Government Entities’ queries through internal and external communication and provide appropriate answers or support to enhance customer satisfaction.
- Monitor the progress of Public Sector and ensure quick action in case of any adverse development.
- Develop competitor awareness to liability the extent to which the Bank’s products and services are competitive and to provide suitable feedback to Senior Team members.
- Take active interest to build skills and develop competencies to hold higher responsibilities.
Education and Experience
- Degree in any discipline preferably Economics or Finance or Business Management
- 3-4 years’ experience in banking with exposure to Public Sector.
- Computer literate