Senior Security Engineer – NGFW & DDoS

Help AG is looking for a highly skilled and experienced Senior Security Engineer who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments. The Security Engineer will work closely with Management, Senior Engineers, Threat Analysts, Solution Architects, other Security Engineers, and clients to complete high profile, critical services to existing Managed Security Service clients. Expertise in the below technologies:

• Arbor Peakflow

• Arbor APS/AED

• Fortinet Firewalls

• Palo Alto firewalls & Panorama

• Cisco ASA and Firepower Firewalls

• Juniper Firewalls

• F5 (LTM)

Responsibilities

• Act as SME of DDOS & Firewall technologies for Help AG customers.

• Able to design, deploy, operate, monitor, maintain and troubleshoot Complex IP Networks and interconnected Network Security technologies.

• Provide timely response to all incidents, outages and performance alerts.

• Takes responsibility for handling escalated incidents.

• Consult with other technology support groups as part of problem resolution efforts.

Qualifications & Skills

• Should have at least 10+ years demonstrable industry experience.

• Should have Network Operations / Security Operations experience.

• Should have expert and in-depth knowledge of Complex IP Networks.

• Should have solid understanding of Network Security technologies, data center traffic flow and advanced troubleshooting techniques.

• Should have demonstrable experience of working in extreme pressure and customer facing environments.

• Should have fair understanding of ITIL change management, problem management and incident management.

• Should have experience to work under pressure and with strict SLA’s.

• Sound understanding of common services (web, mail, FTP, DNS, etc.), network vulnerabilities and network attack patterns.

• Experience with many/all of the following security controls:

  • Firewalls

  • Intrusion Prevention Systems.

  • Antimalware

  • Two factor Authentication

  • Sandboxing

  • Virtual Private Networks

  • Firewall Rules Auditing

• Self-motivated and a professional attitude.

• Excellent Customer facing skills.

• Excellent communication and listening skills.

• Excellent teambuilding, customer service, and interpersonal skills.

• Must possess good decision-making skills, be very organized and detail oriented.

• Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.

• Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Annual Flight tickets to home country.

• Excellent learning and development opportunities.

• Flexible/Hybrid working environment.

• Inclusive and diverse working environment.

• Open door policy

About Us:

Help AG, the cybersecurity arm of Etisalat, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.