Summary
Takamol Holding is hiring a Senior Site Reliability Engineer in Riyadh to support application incidents and operate its Elastic Observability stack. The role includes monitoring Elasticsearch, managing lifecycle and capacity tasks, troubleshooting telemetry, maintaining dashboards and alerts, and documenting incidents and procedures. The engineer will participate in on-call rotations, incident reviews, and reliability improvements with platform and development teams. Applicants should have a bachelor’s degree or equivalent experience and 1–3 years of relevant experience, with familiarity in observability tools, Linux, scripting, ITSM, and cloud-native environments.
The posting
As published on takamol.sa. Pulled from the employer's site and shown as they wrote it.
Job description :
• Provide support for application incidents across digital platforms, working closely with Platform Engineering, Application Development, and customer support teams to ensure timely resolution according to established SLAs and escalation procedures.
• Operate and monitor the Elastic Observability stack — including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent — deployed and managed via ECK on OKE.
• Assist with day-to-day Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.
• Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors, ensuring consistent data collection from all platforms.
• Maintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.
• Perform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.
• Collaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.
• Develop and maintain support documentation, runbooks, and knowledge base articles aligned to standardized incident response procedures.
• Manage and prioritize incidents and requests via the ticketing system (Jira/ServiceNow), ensuring all incidents, requests, and resolutions are documented in the service management system.
• Participate in an on-call rotation and help reduce operational toil through automation and tooling.
• Monitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).
• Collaborate with cross-functional teams and vendor partners to improve overall system reliability, observability maturity, and security posture.
- Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).
- 1–3 years of experience in IT operations, system administration, application support, DevOps, or SRE.
- Familiarity with Observbility tools such as Elastic Stack (Elasticsearch, Kibana, etc.), including basic querying and dashboard usage.
- Knowledge of Linux systems and scripting (Bash, Python, or Go).
- Understanding of monitoring, logging, and alerting concepts.
- Experience with ITSM tools (ServiceNow, Jira, Zendesk) and ITIL practices.
- Strong grasp of incident, problem, and change management.
- Basic experience with cloud native enviroments and containers such as Docker and Kubernetes.
- Strong critical thinking, troubleshooting, and communication skills.