Summary
TAWANTECH is seeking a Senior Systematics Support Engineer (ALS) in Riyadh to support mission-critical banking applications running on IBM Mainframe and z/OS. The role covers Level 2/Level 3 production support, EOD/BOD batch monitoring, incident resolution, root cause analysis, and release validation. Candidates should have 6–10+ years of mainframe production support experience, including at least 4 years supporting Systematics ALS, with strong COBOL, JCL, and VSAM skills. Experience with Control-M or CA-7 and ITIL-based support processes is preferred.
The posting
As published on tawantech.sa. Pulled from the employer's site and shown as they wrote it.
Job Summary
We are seeking an experienced Senior Systematics Support Engineer (ALS) to provide operational support for mission-critical Systematics ALS (Asset & Liability System) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of critical banking batch and online processing. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor End-of-Day (EOD) batch processing, troubleshoot complex application issues, and work closely with development, infrastructure, and business teams to ensure uninterrupted banking operations.
Key Responsibilities
- Provide Level 2/Level 3 production support for Systematics ALS applications.
- Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
- Lead troubleshooting and resolution of complex production incidents affecting Systematics ALS applications.
- Analyze batch failures, job abends, JCL errors, and processing delays to ensure successful business processing.
- Perform Root Cause Analysis (RCA) and implement permanent corrective actions for recurring issues.
- Monitor application performance, batch execution, and system availability to maintain operational stability.
- Support production deployments, implementation activities, and post-release validation.
- Coordinate with application development, infrastructure, database, and operations teams during production incidents.
- Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
- Participate in disaster recovery exercises, production readiness reviews, and change management activities.
- Mentor junior engineers and provide technical leadership during major incidents.
- Ensure compliance with operational standards, SLAs, and ITIL best practices.
Requirements
Technology Stack
- COBOL
- JCL
- VSAM
Core Technical Competencies
- Systematics ALS production support
- EOD/BOD batch monitoring and support
- Batch scheduling and dependency management
- Production troubleshooting and root cause analysis
- JCL debugging and batch recovery
- VSAM file management and troubleshooting
- Mainframe production monitoring
- Incident, Problem, and Change Management
- Performance monitoring and operational support
Hosting Environment
- IBM z/OS
- IBM Mainframe
Preferred Experience
- 6–10+ years of experience in Mainframe Production Support.
- Minimum 4+ years supporting Systematics ALS applications in enterprise banking or financial services environments.
- Strong hands-on experience with COBOL, JCL, and VSAM.
- Experience supporting large-scale banking batch processing and mission-critical production environments.
- Experience with enterprise job scheduling tools such as Control-M, CA-7, or equivalent.
- Familiarity with ITIL-based production support processes.
- Knowledge of core banking systems and Asset & Liability Management (ALM) processes is an advantage.