Summary
Akamai Technologies is hiring a Senior Technical Account Manager, Microsegmentation, for its Enterprise Security Group in Dubai. The role supports enterprise customers using Guardicore solutions, including microsegmentation, ZTNA, and DNS Firewall, and coordinates technical issues with internal teams. Responsibilities include advising on platform configuration and use cases, building customer success plans, and tracking retention, NPS, and customer health. Applicants need customer-facing experience in networking, cybersecurity, or DevOps, troubleshooting and deployment experience, relevant security knowledge, and fluency in Arabic and English. The role involves remote work with customers across the META region and travel on-site when required.
The posting
As published on akamai.com. Pulled from the employer's site and shown as they wrote it.
Are you excited to work with innovative security products?
Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?
Join Akamai's Enterprise Security Group and work with Guardicore!
Akamai Guardicore is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.
Partner with the best
The Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions.
As a Senior Technical Account Manager, Microsegmentation, you will be responsible for:
- Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value
- Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution
- Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics
- Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success
- Maintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health
- Working remotely with our customers in the META region, with the ability to travel on-site when required
Do what you love
To be successful in this role you will:
- Have relevant experience in Enterprise Networking, CyberSecurity, or DevOps in a customer-facing role
- Demonstrate a working knowledge of networking protocols, firewalls, and cybersecurity principles
- Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST)
- Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers
- Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies
- Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)
- Be fluent in Arabic and English
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
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