Summary
United Al Saqer Group is hiring a Service Advisor for Autoplus Bodyshop in Al Ain. The role is the main customer contact, managing service appointments, recording vehicle concerns, preparing job cards and estimates, and coordinating repair progress with technicians. The advisor also handles warranty documentation, vehicle handovers, customer follow-up, and complaints. A relevant bachelor’s degree is required; 2–4 years of similar experience is preferred, along with DMS proficiency and basic knowledge of vehicle systems and repair processes.
The posting
As published on alsaqergroup.com. Pulled from the employer's site and shown as they wrote it.
AUTOPLUS BODYSHOP
Autoplus Bodyshop is a newly established member of United Al Saqer Group, and its mission is to provide the best collision repair experience in the region. At Autoplus, our key objective is to provide and deliver an exceptional job for an excellent price. We value the fact that we are able to give our customers a seamless collision repair experience that matches our high-value clients and vehicles.
Through continuous training, the upgrading of our equipment and staff; and keeping up with the international trends, we aim to stay ahead of our opposition.
Job Summary:
The Service Advisor will be the primary point of contact between customers and the service team, ensuring a personalized, premium-level experience by effectively managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work to the highest standards.
AREA OF RESPONSIBILITY & BRIEF DESCRIPTION OF ACTIVITIES AND JOB DESCRIPTION
Customer Interaction: Greet customers professionally, understand their service needs, and ensure all interactions reflect the brand’s luxury experience and values.
Service Consultation: Accurately record customer concerns, perform vehicle walkarounds, and prepare job cards with precise repair and service instructions.
Technical Coordination: Liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.
Progress Updates: Provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.
Estimate Preparation: Generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.
Vehicle Handover: Ensure proper vehicle delivery to the customer post-service, including reviewing performed work, providing service reports, and explaining any outstanding issues.
Warranty and Policy Compliance: Process warranty claims in accordance with Abu Dhabi Motors guidelines, ensuring all documentation and procedures meet OEM standards.
Customer Satisfaction & Follow-Up: Follow up post-service to ensure customer satisfaction, handle complaints professionally, and support retention through excellent service.
To be a successful Service Advisor, you should demonstrate strong customer service skills, technical understanding, and the ability to manage service workflows in a premium automotive environment.
Mandatory & Preferred Requirements
Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field
2–4 years of experience in a similar Service Advisor role preferred
Basic knowledge of vehicle systems and repair processes
Experience in dealership or multi-brand service environments preferred
Skills & Competencies
Proficiency in Dealer Management Systems (DMS) and service software
Basic understanding of vehicle diagnostics and workshop operations
Strong communication and customer-handling skills
Proficiency in MS Office (Excel, Word, Outlook)
Customer-focused mindset with ownership and accountability
Adaptable and collaborative approach
Result-driven with attention to service quality and timelines
Benefits:
In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.
Location:
Al Ain, Abu Dhabi
What will it be like to work for United Al Saqer Group?
Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of more than 7 UAE-based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.