Summary
United Motors Group is hiring a Service Advisor in Dammam, Saudi Arabia. The role involves assisting customers with repair inquiries and estimates, coordinating appointments and repair schedules, and keeping customers, technicians, and insurance adjusters informed. The advisor also prepares estimates and invoices and documents customer and repair details. Applicants need a high school diploma and four years of experience, including one year in a similar role; English fluency is required and Arabic is desirable.
The posting
As published on umc.com.sa. Pulled from the employer's site and shown as they wrote it.
Providing exceptional customer service, coordinating repair processes, and ensuring smooth communication between customers, technicians, and other stakeholders.
Requirements
- Provides excellent customer service by greeting customers, understanding their concerns, and addressing their questions and inquiries regarding repairs, estimates, and insurance claims.
- Coordinate the repair process by scheduling appointments, arranging for vehicle drop-off and pick-up, and ensuring that repairs are completed within specified timeframes.
- Prepares accurate repair estimates, explains the scope of work and associated costs to customers, and generates invoices for completed repairs.
- Maintain effective communication with customers, technicians, insurance adjusters, and other stakeholders to provide updates on repair progress, address any issues or concerns, and ensure a smooth workflow.
- Accurately documents customer information, repair details, and any additional notes or observations related to the repair process.
- Ability to provide exceptional customer service and ensure customer satisfaction throughout the repair process is a key performance indicator for the L1 Service Advisor.
- Coordinating repairs efficiently, meeting specified timeframes, and minimizing delays are important KPIs for this position.
Minimum Requirements for the Role
Qualifications
High School Diploma
Experience
4 years’ experience; 1 years in a similar role
Knowledge, Skills and Abilities
Excellent verbal and written communications skills
Excellent computer skills.
Strong knowledge of auto body repair techniques, tools, and materials.
Fluent in English, Arabic desirable.
Excellent mathematical skills