Summary
NOV is seeking a Service Coordinator to support service projects in a service or manufacturing environment. The role covers purchasing and procurement tracking, vendor coordination, service engineer mobilisation, and monitoring warranties, upgrades, parts, and training activities. It also includes service project billing reviews, tool calibration tracking, travel and hotel arrangements, and general administrative support. A bachelor’s degree or equivalent education and experience is required; the posting does not specify salary or visa conditions.
The posting
As published on nov.com. Pulled from the employer's site and shown as they wrote it.
Primary Responsibilities:
- Purchasing:
- Purchasing: quotation requests to vendors, preparing and submitting purchase requisitions, issuing, and following up on Purchase Orders. Tracking all purchasing activities.
- Ensure all procurement activities are compliant with company policies and procedures.
- Maintain relationships with vendors to ensure timely delivery and cost efficiency.
- Coordinate ICPOs and related requests (issuing and tracking work orders and transfer orders).
- Monitoring & Tracking:
- Continuously monitor and track progress across assigned tasks.
- Identify and report any deviations or delays, ensuring timely resolution. (weekly report)
- Continuous monitoring of warranty claims, upgrades, and parts status. (weekly report)
- Liaising with customers to arrange the mobilisation of Service Engineers within the timelines required
- Ensure that the Service Engineer resourcing plan is fully updated and accurate
- Assisting with internal and external meetings as required
- Disseminate info out to the Service Engineers relating to job mobilisation
- Financially review Service Projects in Tracker FSM and prepare billing of Service Engineers for passing to accounts department for invoicing out to customer
- You will support the department with other service project duties as required.
- Training Coordination (weekly report):
- Communicate regularly with the Training Department to stay updated on training schedules and requirements.
- Maintain accurate records of training activities.
- Track and report the progress of FSTs in their training assignments.
- Administrative Support:
- Tools calibration (storage management, tracking due dates, calibration)
- Transportation & Hotel bookings (checking invoices, necessary arrangements)
- Provide general administrative support to ensure smooth day-to-day operations.
- Maintain organized records for all operational tasks, communications, and follow-ups.
Education/Qualifications:
Bachelor’s degree or equivalent combination of education and experience
Experience Required:
Working knowledge within a service/manufacturing environment
Key Competencies & Skills:
Strategic
• Ability to work to tight deadlines
• Accuracy and attention to detail
• Good communication & interpersonal skills
Operating
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
• Be quick to identify critical information and respond appropriately.
• Able to apportion time effectively to complete tasks.
• Able to define, work within and improve business processes based on immediate and future business needs.
• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably
Energy
• Will be energised by challenges and drawn towards opportunities
Organisational
• Ability to plan, prioritise and manage own workload