Summary
stc Kuwait is recruiting a Service Desk Specialist for its head office. The role manages customer complaints and service requests, tickets, escalations, and service processes. Duties include tracking SLA contracts and renewals, preparing audit and performance reports, coordinating project implementation, and improving service desk workflows. Applicants need a diploma and 1–2 years of experience as a coordinator.
The posting
As published on stc.com.kw. Pulled from the employer's site and shown as they wrote it.
e-Portal is actively recruiting for the role of Service Desk Specialist. In this role, you will be responsible for serve as the front desk for all customer interactions, ensuring efficient management of tickets, escalations, and service processes. This role is central to maintaining operational excellence, driving innovation in service desk workflows, and coordinating project and contract-related activities.
Roles and Responsibilities:
Your responsibilities will include, but not be limited to, the following:
- Act as the front desk for customer complaints and service requests, managing all ticketing activities.
- Maintain SLA contracts, track renewals, and manage the full contract lifecycle with accuracy.
- Generate reports on audits, workload, and performance to support management decisions.
- Coordinate project implementation, handle escalations, and ensure timely updates and documentation.
- Improve service desk processes, support resource allocation, and collaborate with teams to ensure SLA compliance and smooth delivery.
To qualify for this role, you must meet the below minimum requirements:
- Diploma Degree
- 1–2-year experience as coordinator.