Summary
Al Shirawi Group is hiring a Service Engineer for its LAC Qatar Service department in Doha. The role involves supervising technicians, overseeing refrigeration and air conditioning sites, conducting site visits, and resolving technical issues. The engineer will also work with clients, submit invoices, maintain service records, and follow safety protocols. Applicants should have a bachelor's degree in engineering or a related field, at least 5 years of similar experience, strong leadership and communication skills, and a valid driving license.
The posting
As published on alshirawi.com. Pulled from the employer's site and shown as they wrote it.
The Service Engineer will play a vital role in our LAC Qatar Service department, taking charge of technician supervision, client interactions, and ensuring smooth operations across AC & Refrigeration sites. This position offers an opportunity to lead and manage a team, ensuring efficient and effective service delivery. The successful candidate will be a key point of contact for clients, building strong relationships and ensuring their satisfaction.
Responsibilities
- Supervise and manage a team of technicians, providing guidance and support.
- Oversee and manage all sites related to AC & Refrigeration, ensuring optimal performance.
- Engage with clients, understand their needs, and provide excellent customer service.
- Submit invoices and ensure accurate record-keeping for all service activities.
- Conduct regular site visits to assess and maintain equipment performance.
- Troubleshoot and resolve technical issues, providing timely solutions.
- Maintain a safe and healthy work environment, adhering to all safety protocols.
- Stay updated with industry trends and best practices in AC & Refrigeration.
- Collaborate with other departments to ensure seamless service delivery.
Qualifications
- A bachelor's degree in Engineering or a related field is preferred.
- Minimum 5 years of experience in a similar role, with a proven track record.
- Strong leadership and management skills, with the ability to motivate a team.
- Excellent communication and interpersonal skills for client interactions.
- A proactive and solution-oriented approach to problem-solving.
- Good knowledge of AC & Refrigeration systems and equipment.
- Ability to work independently and manage multiple tasks effectively.
- Valid driving license and willingness to travel as required.
- Proficiency in MS Office and relevant industry software.