Service Line Head, Circularity Services (Electrification & Automation Customer Service)

The Challenge

This senior leadership role owns the global Circularity Services line within Electrification & Automation Customer Service, covering spare parts, MV/LV retrofits, lifecycle extensions and digitally enabled product services. The role extends the useful life of customers’ installed assets while increasing availability, speed, quality and sustainable business value.

The role carries end-to-end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and scales product-related services through standardization, automation and effective execution.

How You'll Make an Impact

Strategic Vision & Ownership

• Own the global Circularity Services business, defining strategy, targets and portfolio direction across spare parts, MV/LV retrofits, lifecycle extensions and digitally enabled product services.
• Develop scalable offerings that extend asset lifecycles, improve availability and strengthen customer retention and sustainable growth.
• Translate customer, market and installed-base needs into portfolio roadmaps, commercial opportunities and differentiated OEM service value.

Business & Financial Leadership

• Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance.
• Drive profitable growth by scaling retrofit, spare-parts, lifecycle-extension and e-business models across countries and customer segments.
• Increase margins and scalability through automation, standardization and streamlined order-to-delivery processes while managing commercial and delivery risks.

Global Leadership & Collaboration

• Lead through influence across a global matrix, aligning regions, Business Units, Operations and functional partners behind common priorities.
• Develop, coach and mentor Customer Service leaders across regions, strengthening leadership capability and organizational maturity.
• Mobilize cross-functional and partner capabilities and act as a trusted partner to the Service Head and Business Unit Leadership.

Operational Excellence & Governance

• Establish scalable operating models for spare parts, retrofits, lifecycle extensions and digitally enabled product-service delivery.
• Improve availability, lead-time reliability, first-time-right execution, quality and customer transparency through process excellence and automation.
• Drive performance governance and ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements.

Customer & Market Focus

• Improve customer outcomes through greater asset availability, delivery reliability, service quality and measurable lifecycle value.
• Enable countries and channels with standardized offerings, pricing frameworks, commercial plays and required delivery capabilities.
• Use customer, market and installed-base insights to identify growth opportunities and shape future circularity and product-service offerings.

What You Bring

• Extensive senior leadership experience in product-related services, operations, business development or portfolio leadership within a technology-driven industry.
• Proven record of driving profitable growth with significant P&L responsibility in spare parts, retrofits, lifecycle extensions, e-business or comparable scalable service models.
• Demonstrated ability to improve productivity and scalability through automation, process transformation and standardized operating models.
• Strong experience leading through influence in international matrix organizations and developing leaders across regions.
• Relevant technical understanding of electrification, automation, industrial products, lifecycle services or comparable fields, combined with strong learning agility.
• Executive-level communication, customer orientation and sound judgment in portfolio, pricing, investment and commercial decisions.

What We Offer

• Attractive share programs, allowing you to become a Siemens shareholder and participate directly in the company's long-term success.
• A global organization of outstanding engineers and an executive environment that treats technology as a strategic asset.
• Comprehensive health management, including regular executive health check-ups and programs to support your physical and mental wellbeing.
• Access to global development programs that can be tailored to your individual aspirations and ambitions.
• Accessible locations, international childcare options, and an inspiring work environment where you can bring your whole personality to the table.

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.

As an equal opportunity employer, we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities. In the case of equal qualifications, severely disabled applicants and applicants with equivalent status will be given preference.

www.siemens.de/careers – if you would like to find out more about jobs & careers at Siemens.

FAQ – if you need further information on the application process.