Service Sales Engineer, Power Quality

Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The primary function of this role is to sell and support life cycle services for Eaton UPS, as well as brownfield UPS replacement and upgrades, specifically targeting customers within Abu Dhabi and Al-Ain. The responsibilities include providing both sales and technical assistance, working closely with authorized service providers, customers, end users, and area sales teams to ensure seamless coordination and support. By fostering strong relationships and collaborating with all stakeholders, this role aims to deliver excellent service and help drive successful outcomes for our customers.

What you’ll do:

• Achieve annual service revenue goal for Power Quality / UPS. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
• Manage direct relationships with Key-End users to map the installed base and secure Brown-field UPS replacement and upgrade opportunities.
• Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.
• Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
• Develop timely and accurate service quotations with the help of centralized resources.
• Understand competitor’s offerings and articulate Eaton’s competitive advantages for upgrade & replacement scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.
• Responsible for creating customer accounts, company registrations, tracking and recording leads generated
• Provide customers with basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
• Responsible for managing specific service contract/s as the single point of contact interfacing into customer organization, while working to drive additional sales in those specific service contract/s (including 24x7) and provide services quote when required.
• Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Qualifications:

• Degree in Electrical Engineering or Engineering Technology from an accredited institution.
• Minimum of 5 years of experience in Electrical Service Sales

Skills:

• Strong communication skills both oral and written. Strong computer skills. A driving license is a must.
• Good understanding of testing, troubleshooting, evaluating, and servicing of UPS.
• Experience in planning, managing site work, coordinating small to medium projects for preventative maintenance, replacements, and upgradations.

• Understand the proper use of hand-tools, and when it is appropriate to use insulated tools. Understand the need for safety, and comply with company and customer rules on safety
• Skilled with Microsoft office products and CRM systems like Salesforce.
• Must be self-motivated. Proven organizational and multi-tasking skills, with the ability to effectively prioritize and balance workload with the ability to leverage support personnel to meet customer and organizational needs
• Knowledge of key customers within Abu Dhabi and Al-Ain.

What we offer:

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company that is commitment to Inclusion & Diversity and Sustainability.
• Annual mentoring program, Eaton University, a reward, and recognition system.
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
• Strong, agile and diverse team locally and globally.
• Strong processes and state-of-the-art systems and tools.
• Structured employee development processes, open feedback culture with development plans.
• Detailed induction support and well-structured onboarding.
• Balance your work and life with a hybrid worktime model.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.