Summary
Chalhoub Group is hiring a Site Merchandiser for its beauty business in Dubai on a 6-month maternity cover contract. The role manages website catalogues, product launches, promotions, product presentation and merchandising calendars, coordinating with brand, marketing, CRM, design and supply chain teams. The successful candidate will analyze sales and website performance, report on KPIs and recommend ways to improve assortment and conversion. Experience with SFCC and Shopify, and proficiency in Excel, Google Analytics and Looker are required.
The posting
As published on chalhoubgroup.com. Pulled from the employer's site and shown as they wrote it.
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
1. Catalogue Management
Manage, create and remove categories and collections on the website.
Ensure consistency of product SKUs and labels with ERP systems.
Liaise with Brand Teams on new launches and ensure all launch requirements are aligned.
Manage the launch of products, including content requests from Brand Teams and stock availability.
Ensure all promotions are active online, including discount promotions, GWP and PWP by country.
2. Merchandising on Site
Utilize sales and customer analytics to decide how products should be displayed online to maximize sales.
Be a proficient user of SFCC and Shopify to manage and optimize online merchandising.
Work closely with Product and Tech teams to suggest and test new functionalities and on-site developments, tracking KPIs pre- and post-change.
Ensure optimum brand presentation across homepages, landing pages and product description pages.
Optimize product assortment based on best sellers, unsung heroes and new launches to maximize sales.
Update filters and main menu navigation.
Manage homepage banners and content updates to guide customers to current promotions, newness, product recommendations and best sellers.
Optimize product pages, including product imagery, monitoring reviews, cross-sells/upsells and product page ‘special offer’ banners.
Optimize the catalogue to increase conversion rates.
3. Coordination
Drive the e-commerce trade planning together with Brand Teams and the E-commerce Manager.
Own and maintain the merchandising calendar across launches, promotions and key commercial activities.
Work with Brand, Performance Marketing, Graphic Design and CRM to coordinate planned activities and ensure timely execution.
Work closely with Supply Chain to forecast e-commerce stock demand based on trading plans and upcoming campaigns, and coordinate stock transfers and replenishment to support e-commerce demand.
Work with Supply Chain and Brand Teams to ensure sufficient stock availability for new launches and campaign products and that products are online in time.
Coordinate with the Graphic Designer to ensure required website assets are prepared and delivered in line with the merchandising calendar.
Work with CRM to align email schedules with the merchandising calendar and select relevant products, categories and promotions.
Coordinate with Brand Teams on upcoming launches, promotions and key commercial initiatives to ensure all required website updates are delivered on time.
4. Reporting
Analyze and report on best sellers by week, month, country and category.
Analyze category performance and identify opportunities to improve assortment, merchandising and conversion.
Analyze website performance, traffic, conversion and other KPIs across regions and countries.
Monitor Google Analytics on a daily basis to identify trends and create actionable recommendations.
Provide regular reporting to update Brand Teams on relevant merchandising and e-commerce KPIs.
What you’ll need to succeed
Analytical Skills
Strong analytical ability with proficiency in Microsoft Excel and experience with reporting tools such as Google Analytics and Looker.
Detail Oriented
High attention to detail to ensure product data integrity, website accuracy and overall website QC.
Commercial Acumen
Commercial awareness and understanding of E-commerce KPIs, as well as inventory planning and stock availability.
Communication
Ability to collaborate effectively with cross-functional teams, including Brand Teams, Performance Marketing, Logistics, CRM, Graphic Design and Product/Tech teams. Ability to present clearly to both internal and external stakeholders.
Technical
Highly experienced using e-commerce platforms/CMS systems such as SFCC and Shopify, with the ability to problem-solve and understand and influence development scoping to optimize KPIs.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Using GenAI in Your Application Process
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.