Spa and Recreation Receptionist

The Spa Receptionist at Life in Balance Spa, Miraval The Red Sea, is the first point of contact for guests seeking a transformative wellness experience. This role plays a crucial part in ensuring the smooth and efficient operation of the spa by providing exceptional customer service and maintaining a welcoming and calming environment. The Spa Receptionist will be knowledgeable about all spa treatments, retail products, and services offered throughout the resort, actively contributing to the guest experience. The Spa Receptionist will also support in generating and maximizing revenue through mindful upselling and cross-selling of retail products and services in alignment with guest needs.

Key Responsibilities:

Guest Reception & Support:

· Greet and welcome guests with warmth and professionalism, offering them information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea.

· Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services.

· Provide guests with detailed information about retail products used in treatments and offer recommendations based on their personal preferences.

· Ensure a seamless check-in and check-out process, managing payments and assisting with any guest inquiries.

· Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from the moment they arrive.

· Assist in tracking guest preferences, ensuring that their needs and experiences are consistently met.

Operational Support & Flexibility:

· Support the daily operations of Life in Balance Spa, ensuring that the reception area is well-organized and operates efficiently.

· Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, ensuring that all wellness spaces align with Miraval’s commitment to mindful living and holistic wellness.

· Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of the spa and wellness areas.

· Be flexible and adapt to guest flow and operational needs across all areas of the resort, supporting a seamless guest experience.

Cashiering, Reporting & Inventory Assistance

· Handle guest transactions including cash, card, and POS payments with accuracy and professionalism.

· Complete end-of-day reports, handovers, and daily financial summaries as per resort procedures.

· Assist with inventory checks and stock management of wellness and retail items at the reception area.

· Monitor and record retail sales, updating systems and communicating stock needs as required.

Revenue Generation & Upselling:

· Maximize revenue by actively and mindfully upselling and cross-selling retail products, spa services, fitness programs, and wellness offerings.

· Ensure that guests are aware of additional services such as personal training, fitness classes, spa upgrades, and offering them as part of a holistic wellness experience.

· Promote retail products used in treatments and recommend products based on guest preferences, needs, and wellness goals.

· Ensure that upselling and cross-selling are done in a thoughtful, guest-focused manner, ensuring that all suggestions align with the guests’ wellness objectives.

Guest Engagement & Emotional Connection:

· Build positive relationships with guests, ensuring that each interaction is attentive, welcoming, and personalized to their individual wellness journey.

· Provide emotional support by offering mindful, calming interactions, creating a sense of peace and ease for guests before and after their spa experiences.

· Ensure that guests are aware of all wellness programs available to them, including fitness classes, spa treatments, and any additional offerings that enhance their Miraval experience.

· Help guests feel comfortable and empowered, offering them the opportunity to connect with their wellness goals while on their journey at Miraval The Red Sea.

Team Collaboration & Support:

· Collaborate with other team members, including spa therapists, fitness instructors, and wellness professionals, to ensure all guests have a seamless and integrated experience across the resort.

· Communicate with the Head of Scheduling and the spa team regarding guest feedback, bookings, and operational needs to improve overall service delivery.

· Actively contribute to creating a supportive team environment, where all members feel empowered to contribute to the guest experience.

Administrative & Operational Excellence:

· Manage guest appointments, ensuring accurate scheduling and reducing errors.

· Assist with administrative duties such as guest record management, inventory tracking, and the preparation of reports related to bookings and sales.

· Maintain an organized and efficient reception area, ensuring the space is always clean and welcoming for guests.

· Ensure all spa treatments, wellness services, and retail products are accurately recorded in the system, ensuring smooth operational flow.

Minimum 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality setting.

· Knowledge of retail products, including skincare and wellness products, with the ability to explain their benefits and incorporate them into spa treatments and guest recommendations.

· Experience in booking systems and managing appointments efficiently.

· Proficiency in English (knowledge of Arabic is a plus).

· Strong customer service and communication skills, with a passion for wellness and mindfulness.

· Experience with upselling and cross-selling services and retail products in a luxury setting.

Skills & Abilities:

· Exceptional communication skills, with the ability to engage with guests and provide clear recommendations for treatments and retail products.

· Strong organizational skills, with the ability to manage multiple tasks and guest needs efficiently.

· Ability to adapt to operational needs, providing support in different wellness centers as required.

· Empathetic and responsive to guest needs, offering a mindful and supportive environment.

· Ability to work collaboratively with the spa team, fitness instructors, and wellness professionals.

· Proficiency with digital tools for scheduling, guest management, and communication.

· Ability to model mindfulness and integrate it into daily interactions with guests and staff.