Summary
Hilton is hiring a Spa Manager in Doha, Qatar. The role oversees daily spa operations, including guest service, product quality, inventory, systems, and budgets. Responsibilities include developing spa menus, supporting revenue growth, maintaining facilities, improving guest satisfaction, and coaching the team. The manager is also responsible for health, safety, sanitation, and regulatory compliance.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Manager, you’re not just overseeing daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
- Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
- Maintain spa facilities: Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
- Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
- Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
- Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.