Summary
Chedi Hospitality is seeking a Spa Supervisor for The Chedi Hegra in AlUla. The role oversees daily spa operations, leads therapists and attendants, manages scheduling, bookings and product inventory, and maintains hygiene and safety standards. The supervisor handles guest feedback, supports staff development and reports on revenue and guest satisfaction. Previous spa supervisory experience in luxury hospitality and proficiency with spa management and booking systems are required; wellness qualifications and First Aid or CPR certification are advantages.
The posting
As published on chedihospitality.com. Pulled from the employer's site and shown as they wrote it.
Role Overview
Join our distinguished hospitality team as a Spa Supervisor at The Chedi Hegra, where you will lead daily spa operations, ensuring a seamless and luxurious guest experience. As part of our team in The Chedi Hegra, you'll work in an onsite environment dedicated to delivering exceptional wellbeing services to our guests amidst a serene and inspiring atmosphere.
Responsibilities
- Oversee the daily operations of the spa to ensure high standards of service delivery.
- Lead and motivate a team of therapists and attendants to provide outstanding guest experiences.
- Manage scheduling, booking, and spa product inventory.
- Maintain cleanliness, safety, and hygiene standards within the spa areas.
- Facilitate staff training and development, ensuring all procedures and protocols are followed.
- Handle guest feedback and resolve concerns efficiently and professionally.
- Collaborate with management to promote spa services and packages.
- Monitor and report on spa performance, including revenue and guest satisfaction metrics.
Must have requirements
- Previous experience in a similar supervisory spa role within a luxury hospitality environment.
- Excellent organizational abilities and attention to detail.
- Solid knowledge of spa treatments, products, and industry best practices.
- Exceptional communication skills, both written and verbal.
- Proficiency in using spa management software and booking systems.
Nice to have requirements
- Professional wellness or beauty therapy qualifications.
- Experience with international guest relations.
- Background in training and developing spa teams.
- First Aid or CPR certification.
- Multilingual skills are an advantage.
Perks and Benefits
- Competitive remuneration and performance incentives.
- Opportunities for advancement within an esteemed global brand.
- Supportive, collaborative working environment in a stunning location.